Lead a KYC Maker team, managing onboarding and renewals for global corporate clients while driving process excellence and stakeholder partnership.
As KYC Production Manager - Vice President within the WKO New Business Global Corporate Bank (GCB) Maker team, aligned to a designated Client type maker team, you will oversee a team of Production KYC Makers or new customers and incremental business on-boarding alongside scheduled renewals of our existing customers. You will build rapport with our internal and external stakeholders to ensure the KYC aspect of the Client experience is efficient and smooth. Working with our Operational partners you will manage expectations on turnaround timeframes and provide appropriate updates on the progress of all KYC records within the team’s book of work.
Job responsibilities
- Manage the teams New Business pipeline and Renewals schedule for your designated Client category to prioritise active requests, provide status updates and ensure timely completion of KYC renewals
- Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners
- Manage the team to ensure all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
- Manage workload management - Coordinate case prioritization, capacity planning, and assignment from our Business aligned Middle Office teams
- Escalate key risks/issues to senior management
- Stay up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
- Identify and execute process improvements (global and team level), provide guidance and support on key process and technology initiatives to the business
- Set clear direction and drive for high performance by inspiring team members
- Be responsible to foster collaboration and cohesiveness
Required qualifications, capabilities and skills
- Strong written and oral communication skills with experience of conflict resolution
- Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
- Client focused whist maintaining a strong controls mind-set
- Significant experience of managing teams and ownership of workload pipeline
- Proactive and flexible approach to personal workload and wider team targets
- Effective at managing time appropriately and organising workload for maximum productivity
- Strong understanding of KYC/Compliance/AML standards
- Strong understanding of the Financial Industry including Foreign Correspondent Banks client types
- AI knowledge and understanding, including Large Language Models, agentic AI concepts, and practical awareness of model limitations, controls, and risks
Skills Required
- Strong written and oral communication skills with experience of conflict resolution
- Resilient interpersonal skills with ability to influence and negotiate with senior stakeholders
- Client focused while maintaining a strong controls mindset
- Significant experience managing teams and ownership of workload pipeline
- Proactive and flexible approach to personal workload and team targets
- Effective time management and workload organization skills
- Strong understanding of KYC, Compliance and AML standards
- Strong understanding of the financial industry including Foreign Correspondent Banks client types
- AI knowledge including Large Language Models, agentic AI concepts, and awareness of model limitations, controls, and risks
- Experience managing onboarding and renewals for corporate clients and coordinating with operational partners
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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