Manages cases to enhance the quality of patient management and satisfaction. Promotes continuity of care and cost effectiveness through integrating functions of case management, utilization review and management, and discharge planning.
HOURS: Friday - Tuesday 8:00 a.m. to 5:00 p.m.
Responsibilities- Assists with the provision of ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs; accountable for the care, coordination and discharge planning of all patients.
- Helps to coordinate the integration of social services/case management functions into the patient care, discharge, home planning processes, external service organizations, agencies and healthcare facilities.
- Acts as patient advocate; investigates and reports adverse occurrences; evaluates patient satisfaction and quality of care provided. Conducts review for appropriate utilization of services from admission through discharge; ensures that patient tests are appropriate and necessary, completed within the established timeframe and that results are promptly available.
- Performs staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery.
- Communicates with physicians at regular intervals and develops effective working relationships; assists physicians to maintain appropriate cost, case, and desired patient outcomes.
- Participates in the development and implementation of patient care policies and protocols.
- Performs all other duties as assigned.
- Knowledge in a supervisory or quality assurance position in a healthcare environment.
- Case management experience.
- Knowledge as Registered Nurse in a clinical care setting.
- Good interpersonal skills.
- Utilizes influencing/motivational interviewing skills.
- Ability to speak, read, write, and communicate effectively.
- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
- Ability to work independently without supervision.
- Ability to manage multiple priorities, effective organizational and time management skills along with strong teamwork skills.
- Effective computer skills using Microsoft Office (Word, Excel, PowerPoint, etc.) and database software.
- Epic experience highly desirable.
- Demonstrated aptitude and/or proficiency in the use of Electronic Medical Record and Case Management software.
- Demonstrated aptitude and/or proficiency in using Microsoft Office (Word, Excel, PowerPoint, etc.) and database software.
EDUCATION:
Associate's degree in nursing is required.
LICENSES/CERTIFICATIONS:
Current Texas Registered Nurse License is required
Skills Required
- Associate's degree in nursing
- Current Texas Registered Nurse License
- Case management experience
- Knowledge as Registered Nurse in a clinical care setting
- Knowledge in a supervisory or quality assurance position in a healthcare environment
- Good interpersonal and communication skills (speak, read, write effectively)
- Influencing / motivational interviewing skills
- Ability to coordinate, analyze, observe, make decisions, meet deadlines, and work independently
- Ability to manage multiple priorities, strong organizational and time management skills, teamwork
- Effective computer skills using Microsoft Office and database software
- Demonstrated proficiency in Electronic Medical Record and Case Management software
- Epic experience
What We Do
UT Health San Antonio™, one of the country’s leading health sciences universities, is the leader in south/central Texas funding for the National Institutes of Health (NIH). The university’s schools of medicine, nursing, dentistry, health professions and graduate biomedical sciences have produced more than 33,000 alumni. The $806.6 million operating budget supports four campuses in San Antonio and Laredo, and is the primary driver of its community’s $37 billion biomedical and health care industry. For more information on the many ways “We make lives better®,” visit uthealthsa.org.
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