We have an exciting opportunity for a Risk Manager to join our dynamic team at Mukuru, a fast-paced, rapidly growing fintech business. In this crucial role, you will oversee and manage risk-related activities tied to the company’s operations across existing markets and our expansion into new countries. As an integral part of the risk management team, you will work closely with various departments to ensure compliance with regulatory requirements, implement innovative risk mitigation strategies, and safeguard the company’s financial assets and reputation. This is a high-impact role that requires a keen understanding of the fintech industry, global regulations, and risk management best practices.
Duties and Responsibilities (include but not limited to):
Risk Assessment and Mitigation
- Conduct comprehensive risk assessments of processes, products, and services to identify potential risks and vulnerabilities.
- Identify potential risks related to cybersecurity, data privacy, fraud, operational processes, market, and other relevant areas, implementing measures to improve operational resilience and ensure business continuity.
- Develop and implement risk mitigation strategies to minimize potential adverse impacts on the business.
- Evaluate the current risk management processes and recommend enhancements.
Regulatory Compliance
- Stay abreast of the constantly evolving regulatory landscape in the fintech industry and apply this knowledge to enhance the company's risk management strategies.
- Collaborate with regulatory, legal, and compliance teams to ensure the company's operations in different countries comply with relevant laws, regulations, and industry standards.
- Work closely with legal and compliance teams to address any regulatory issues and implement necessary changes.
Risk Monitoring, Reporting, and Communication
- Prepare regular risk reports to executive management and other stakeholders, highlighting key risk information and recommending appropriate actions.
- Establish and maintain risk monitoring systems, models, and processes to promptly identify and assess risks.
- Collaborate with the Head of Audit and Compliance to monitor and assess the effectiveness of internal controls, proposing improvements as needed.
- Communicate risk-related insights and recommendations to relevant teams across the business.
Crisis Management
- Monitor crisis management plans and ensure an effective response to unforeseen events that may impact the business’s financial stability.
- Coordinate with relevant stakeholders to ensure an efficient and effective response to critical risk-related incidents.
Training
- Promote a risk-aware culture throughout the business by providing training and educational materials to employees, encouraging risk consciousness, and promoting best practices.
Key Requirements
- Bachelor’s degree or Advanced Diploma in Finance, Risk Management, Business Administration, or related fields.
- Professional membership with a Risk Management Institute.
- Certifications in risk management are advantageous.
- Minimum of 5 years’ experience in risk management within the fintech industry, preferably in a global company.
- Proven track record of implementing risk strategies and driving change over a period of 5 years.
- Comprehensive knowledge of global regulatory requirements and best practices related to risk management in the financial industry.
- Solid understanding of financial products and services offered by fintech companies.
- Comprehensive knowledge and understanding of risk management systems, models, and processes.
- A proactive approach to work, in terms of suggesting changes and improvements to processes and systems.
Additional Skills
- Analysis and Judgement
- Problem Solving
- Systematic Approach
- Effective Communication
- Providing Insights
- Embracing Change
- Generating Ideas
- Organisational Awareness
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
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