Overview
As Manager of End-to-End Partner Monitoring, you will support the design, implementation, and ongoing execution of the monitoring framework required under Brazil Central Bank Resolution 522. This role will help ensure the network can effectively supervise payment flows, manage financial and operational risks, and meet regulatory expectations.
This position is ideal for a professional who can balance analytical thinking and execution, working cross-functionally to translate regulatory requirements into practical monitoring capabilities.
Role Summary
Operating at the intersection of risk, operations, and technology, you will contribute to the end-to-end monitoring strategy and support its execution for Resolution 522.
You will work closely with stakeholders to help define monitoring processes, support implementation efforts, and ensure consistent execution across teams and partners. This role requires strong collaboration skills, attention to detail, and the ability to operate in a matrixed environment.
Responsibilities- Support the development and execution of the end-to-end monitoring framework to ensure compliance with Resolution 522
- Translate regulatory requirements into operational processes, controls, and reporting routines
- Design and implement a comprehensive and robust monitoring framework with real-time capabilities, risk-based approaches, and standardized alerting and escalation processes.
Drive cross-functional delivery across Risk, Technology, Operations, and external partners, leveraging existing monitoring capabilities across partner teams while ensuring clear ownership and alignment across stakeholders
- Monitor day-to-day outputs, ensuring accuracy, consistency, and compliance with regulatory expectations
- Support preparation of reports and documentation for internal governance and regulatory purposes
- Identify opportunities to improve monitoring processes, efficiency, and risk coverage
- Partner with Compliance, Risk, and Legal teams on regulatory-related topics and ongoing interactions
- 10 years of experience in strategy, risk management, operations, or related areas
At least 5 years’ experience in the Payments Industry.
- Experience working in cross-functional or matrixed environments
- Strong analytical skills, with the ability to interpret data and identify risks or trends
- Ability to translate complex requirements into structured processes and actions
- Strong organizational skills and attention to detail
- Effective communication and stakeholder management skills
- Results-oriented mindset with a focus on execution and continuous improvement
- Fluent English is required; Spanish is a plus.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 10 years of experience in strategy, risk management, operations, or related areas
- At least 5 years' experience in the Payments Industry
- Experience working in cross-functional or matrixed environments
- Strong analytical skills, with the ability to interpret data and identify risks or trends
- Ability to translate complex requirements into structured processes and actions
- Strong organizational skills and attention to detail
- Effective communication and stakeholder management skills
- Results-oriented mindset with a focus on execution and continuous improvement
- Fluent English
- Spanish
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
