Within 1 month you will:
- Master our internal tools and processes
- Become an expert on our customer success team's processes & tools as well as on our product
- Identify your first OKRs to help boost customer success and support performance
Within 3 months you will
- Become the main business partner for the Chief Customer Officer
- Become the owner of the churn forecasting and CST staffing exercise
- Deliver your first OKR with immediate bottom line impact
Within 6 months you will:
- Lead a project to improve our services offering and pricing
- Understand our customer journey attrition and deliver initiatives to fix biggest attrition issues
- Optimize our target/incentives model.
Within 12 months you will:
- Become a customer success operations thought leader by proactively benchmarking best practices in the market
- Partner with CS leadership to boost our performance.
The Skill Set:
- 2-3+ years of experience in a Top-Tier consulting or in a Tech startup environment
- Entrepreneurial mindset, thrives in a fast-paced environment
- Deep analytical rigor, bringing clarity on complex topics through deep insights
- Project management skills, incl. ability to communicate effectively with senior leadership and align multiple stakeholders in a collaborative way
- Ability to work well under pressure, with a high degree of adaptability and flexibility
- Ability to deal effectively with ambiguity, bringing structure to ambiguous areas of opportunity
- Business sense: passion for getting close to the business and understanding the day-to-day job of Revenue teams
- Great written and oral structure and communication
- Fluent English (US/UK) / B2 level or equivalent (FR)
- Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
What we offer:
- Compensation: Package includes base salary, a variable component, and equity 📈
- Benefits/Perks: Work-from-home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
Interview process:
- Phone Screen with our Talent Acquisition Manager
- Discovery meeting with our Revenue Operations Director
- Case study with our Revenue Operations Director and our VP Strategy & Operations
- Clarification Meeting with Ops team members
- Culture Fit Meeting with our Chief Executive Officer
- Ref Checks
- Offer !
Top Skills
What the Team is Saying
What We Do
Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all from one place.
360Learning partners with 2,500+ companies to deliver impactful learning. Founded in 2013, the company has raised $240 million and built a team of 400+ across New York, Paris, London, and Germany. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective community to foster knowledge sharing and relationship building.
Why Work With Us
We are powered through our culture called Convexity (more info here: http://bit.ly/Convexity_360L). We focus a lot on making an impact, but also maintaining "Your Life, Your Way", where we believe you can be successful anywhere. We are strong-believers in documenting our process, sharing continuous feedback and having low authority.
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360Learning Teams
360Learning Offices
Remote Workspace
Employees work remotely.
360Learning is a remote-first employer. We have entities in France, the UK, Germany, Spain, the US, and Canada. We also offer a monthly allowance for our remote employees to create a productive workspace at home, or to rent a co-working space.
