Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Growth Mindset - We believe progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.
What You’ll Do
Marketing Performance & Reporting
- Build and maintain Salesforce reports and dashboards that clearly communicate marketing and funnel performance
- Partner with Marketing to refine and report on:
- Campaign performance
- Lead scoring
- Attribution models
- Translate complex data into insights that executives and stakeholders can easily understand
- Present key insights to leadership approximately once per month
AI-Driven Experimentation & Automation
- Identify opportunities to use AI for:
- Data cleaning and enrichment
- Insight generation and analysis
- Marketing and content operations workflows
- Experiment with tools and approaches (e.g., LLMs, automation platforms) and recommend what’s worth deploying
- Act as a smart evaluator of AI use cases — balancing practicality, impact, and effort
- Build lightweight workflows or prototypes where appropriate
Systems & Tools Collaboration
- Work comfortably within Salesforce to create reports and dashboards and understand how data flows through the system
- Partner with Marketing Ops around Account Engagement and 6sense data and reporting
- Help ensure data quality and consistency across marketing-related systems
Cross-Functional Partnership
- Collaborate closely with Marketing, RevOps, and other GTM stakeholders
- Proactively identify gaps, ask good questions, and propose solutions without needing heavy handholding
Your Background:
- 2–5 years of experience in Revenue Operations, Marketing Operations, Analytics, or a related role
- Hands-on experience building Salesforce reports and dashboards
- Experience supporting marketing analytics, funnel reporting, or campaign performance
AI & Analytical Mindset
- Comfort using AI tools (e.g., ChatGPT or similar) for analysis, experimentation, and workflow improvement
- Curiosity and good judgment around where AI is useful vs. unnecessary
- Strong problem-solving skills and a willingness to test, learn, and iterate
Skills
- Strong analytical and critical thinking skills with the ability to connect data to business outcomes and revenue impact
- Exceptional communication skills, with the ability to translate complex data into clear, actionable insights for both technical and non-technical audiences
- Self-directed and comfortable working independently in a remote environment, while proactively engaging stakeholders across teams
- Strong attention to detail paired with a clear understanding of broader business impact
- Comfortable providing constructive pushback when data integrity, CRM discipline, or reporting accuracy is at risk
Nice to Have (Not Required)
- Experience with Account Engagement (Pardot) or 6sense
- Exposure to attribution modeling or lead scoring frameworks
- Familiarity with automation tools (Zapier, Make, etc.)
- Experience with Google Analytics (GA4) and understanding of CRM integrations, including UTM parameter structure, campaign tracking, and attribution flow into Salesforce
- Familiarity with digital advertising platforms and campaign performance metrics (e.g., Google Ads, LinkedIn Ads, Microsoft Ads), including core KPIs such as CPC, CTR, conversion rate, and cost per opportunity
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Top Skills
What We Do
Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience. Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day. This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day. The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years. We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.
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