Revenue Cycle Specialist III - Payment Poster

About the Role:

ESP ENT Specialty Partners is seeking a detail-oriented Payment Posting Specialist to join our rapidly growing organization. This role is essential for maintaining accurate financial records and ensuring timely processing of insurance payments and patient accounts. As a Revenue Cycle Specialist III Payment Poster, you will serve as a critical link in our revenue cycle management process, working closely with our billing and accounts receivable team to ensure all payments are accurately recorded and reconciled. This position requires strong analytical skills and attention to detail, as you will be responsible for identifying discrepancies, resolving payment issues, and maintaining the financial integrity of patient accounts.

What You’ll Do:

• Completes payment entry in a timely and accurate manner including:

•    Accurately post insurance payments, adjustments, and patient payments to patient accounts in the practice management system

•    Review and reconcile EOBs (Explanation of Benefits) and ERAs (Electronic Remittance Advice) (must be able to read & understand an EOB)

•    Basic knowledge of payer fee schedules
•    Identify and resolve payment discrepancies and denials via exception report
•    Request refunds and process write-offs according to practice policies
•    Maintain accurate documentation of all payment posting activities
•    Communicate with insurance companies regarding payment issues
•    Balance payment batches and reconcile deposits via deposit log daily
•    Perform month-end closing procedures and financial reporting
•    Prepare and submit daily/weekly/monthly reports on payment activity as directed by management.
•    Utilize various systems for payment posting, reconciliation, and control (eCW, Payer Portals, Excel, Word, etc.)
•    Communicate effectively with other members of the team.
•    Maintain a positive and collaborative working environment with other team members.
•    Strict adherence to established SOP’s, company guidelines, policies and procedures.
•    Abides by HIPAA Policy.
•    Other duties as assigned

Qualifications & Requirements:

•    High School Diploma or equivalent

•    Must have reliable internet and dedicated work environment
•    Must be proficient using the computer, data entry, file storage, web page navigation, etc., and have above average typing skills
•    Recent experience with payment posting in a medical billing office/CBO environment with emphasis on high volume and/or multiple accounts preferred.
•    Candidates must be able to work with high volume of work while maintaining attention to detail and accuracy and demonstrate excellent oral and written communication skills.
•    Ability to organize and manage multiple priorities independently with commitment to company values
•    Ability to work independently and with customers and insurance companies in a high-pressure environment while maintaining excellent customer service
•    Basic math skills and accurately process money transactions
•    Experience with office equipment: multi-line phone system, calculator, etc.
•    Experience with MS Office Products, EMR/EPM systems
•    Experience with eClinical Works Practice Management system preferred

Work Environment & Physical Expectations:

• Fully Remote Position
• Monday–Friday, daytime schedule; occasional after-hours meetings may be required.
• Ability to sit for extended periods, manual dexterity required for frequent computer and phone use.

Behavioral Expectations:

• Attention to detail and accuracy.
• Ability to self-serve and work independently
• Excellent organizational skills.
• Good leadership, interpersonal, and communication skills.