Retention Account Manager

Retention Account Manager

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team!  For more information, go to rsa.com.

Responsible for implementing and managing contract renewal initiatives. Maintains contract revenue base at highest possible retention rate and protects contract revenue stream. Ensures timely contract renewal and promotes awareness of upgrade and add-on.

Principal Responsibilities:

• Duties include manage and own the customer renewal process.
• Negotiate and close renewal agreements with existing customers.
• Address customer concerns and provide solutions to prevent churn.
• Track renewal metrics and report on renewal performance.
• Identify upsell/cross-sell opportunities during the renewal process.
• Maintain accurate and up-to-date customer records.

Skills:

• Collaborate with sales, account management, and support teams to ensure customer satisfaction.
• Advises account managers, channel partners and end-user customers to renew and extend expiring renewal contracts.
• Executes the regional account territory plan.

Education & Experience:

• Typically requires 5-7years of experience in Sales-related roles preferably in renewal sales, inside sales, account management, or retention & success.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [email protected]. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.