We are looking for a Delivery Lead / Program Manager with strong experience in end-to-end technology delivery and large-scale transformation programs within BFSI / Financial Services / Insurance domains. The role requires ownership of program execution, delivery governance, stakeholder management, and team leadership, ensuring high-quality outcomes across complex, multi-stream initiatives.
Key Responsibilities
- Own end-to-end delivery of large, complex programs spanning multiple workstreams (CTB / RTB).
- Drive program governance, delivery cadence, risk & issue management, and escalation frameworks.
- Lead cross-functional teams (engineering, QA, DevOps, business, vendors) to deliver outcomes on time and within budget.
- Act as the primary interface for senior business and technology stakeholders, ensuring alignment with strategic objectives.
- Oversee Agile / Hybrid / Waterfall delivery models, including SAFe / Scrum where applicable.
- Ensure adherence to SDLC best practices, quality standards, and compliance requirements.
- Manage vendor delivery, offshore/onshore models, capacity planning, and financial tracking.
- Support technology modernization initiatives including cloud migration, automation, DevOps, and platform upgrades.
- Drive continuous improvement across delivery processes, metrics, and team performance.
- Contribute to pre-sales activities such as RFPs, proposals, solution shaping, and transition planning (where required).
Required Experience & Skills
- 13+ years of overall experience with strong focus on delivery leadership / program management.
- Proven track record of managing large delivery teams (30+ members) and complex portfolios.
- Strong exposure to BFSI / Banking / Capital Markets / Insurance / Financial Services domains.
- Hands-on experience in Agile delivery, program governance, and stakeholder management.
- Good understanding of technology landscapes (custom applications, cloud, DevOps, data, integration platforms).
- Excellent communication skills with the ability to engage C-level and senior leadership.
- Experience working in global delivery models with offshore and onshore teams.
Good to Have
- Experience with regulatory, compliance, or risk programs (domain-dependent).
- Exposure to KYC / AML / Client Onboarding / Compliance platforms (not mandatory).
- Certifications such as PMP, SAFe, Scrum Master, ITIL.
- Exposure to AI / automation-led delivery or digital transformation initiatives.
Skills Required
- 13+ years overall experience with strong focus on delivery leadership/program management
- Proven track record managing large delivery teams (30+ members) and complex portfolios
- Strong exposure to BFSI / Banking / Capital Markets / Insurance / Financial Services domains
- Hands-on experience in Agile delivery, program governance, and stakeholder management
- Good understanding of technology landscapes including custom applications, cloud, DevOps, data, and integration platforms
- Excellent communication skills with ability to engage C-level and senior leadership
- Experience working in global delivery models with offshore and onshore teams
- Experience with regulatory, compliance, or risk programs
- Exposure to KYC/AML/Client Onboarding/Compliance platforms
- Certifications such as PMP, SAFe, Scrum Master, ITIL
- Exposure to AI/automation-led delivery or digital transformation initiatives
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
