Resource Industries Support Representative

Posted 6 Hours Ago
Be an Early Applicant
4 Locations
In-Office or Remote
Mid level
Financial Services
The Role
Provide on-site customer service and support to a major mining client: promote safety, build stakeholder relationships, centralize communications, improve fleet reliability, implement reliability systems and training, handle customer issues, and drive parts and service sales and account strategies.
Summary Generated by Built In

Company :

Hastings Deering (Australia) Ltd
About the Role
This exciting opportunity will see you safely and efficiently provide the highest quality customer service and on-site support to a large world leading mining company located within the Bowen Basin region. This is a permanent, fulltime position where we are open to candidates based in Rockhampton, Mackay or Emerald.
 
Reporting to our Resource Industries Support Manager your responsibilities will include:
  • Promote and adhere to all safety requirements on site and within the workplace

  • Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)

  • Promote consistency by being a centralized point of contact

  • Maximise Customer fleet performance through reliability processes, defect elimination strategies and implementation of reliability focused systems and training

  • Create, implement and execute sales and account strategies

  • Maintain and increase our market share of parts and service

  • Communicate and manage challenges effecting fleet performance and satisfaction

  • Manage, document and resolve customer issues and enquires

About You
You will bring the following skills and experience to the role:

  • Trade Qualified

  • Demonstrated customer management experience within the mining industry

  • Experience in mining, mining services or heavy earthmoving industries

  • Strong commitment to Safety and continuous Improvement

  • Proactive approach to sourcing solutions

  • Positive attitude to developing the business through a team approach

How to Apply
For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner at [email protected]

Skills Required

  • Trade Qualified
  • Demonstrated customer management experience within the mining industry
  • Experience in mining, mining services or heavy earthmoving industries
  • Strong commitment to safety and continuous improvement
  • Proactive approach to sourcing solutions
  • Positive team-focused attitude toward developing the business
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The Company
60 Employees
Year Founded: 1910

What We Do

Sime is a partner of choice for the world's most admired brands in the industrial equipment and automotive sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime today has a workforce of more than 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region

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