Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.
Essential Duties and Responsibilities
• Provide customers with specialized technical assistance in the installation and support for Chamberlain Group Residential Product lines
• Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines
• Leverage resources including SAP and CRM to deliver an exceptional customer experience from the start to finish of each customer interaction
• Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations
• Escalate any reported product quality problems and customer complaints
• Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Obtain information from SAP documents and follows-up with customers on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.
Minimum Qualifications
Education/Certifications:
• High School Diploma or GED Equivalent
Experience:
• 0-2 years of experience in a high volume customer assistance environment
Knowledge, Skills, and Abilities:
• Strong verbal and written communication skills; proficiency in Microsoft Office Suite; strong typing skills
Other:
• Mechanical and logical aptitude
Preferred Qualifications
Education/Certifications:
• 2+ years of College or Technical School
Experience:
• Experience in a technical support environment
The pay range for this position is $16.88 - $24.23/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
Skills Required
- High school diploma or GED equivalent
- 0-2 years of experience in a high-volume customer assistance environment
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite
- Strong typing skills
- Mechanical and logical aptitude
- 2+ years of college or technical school
- Experience in a technical support environment
What the Team is Saying
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Chamberlain Group Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is considered comprehensive, with multiple plan options (PPO/HSA), mental‑health support, and wellness resources, plus onsite amenities such as a gym and meditation space. Copays/pricing are characterized as reasonable in places, aligning with a broadly competitive offering.
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Leave & Time Off Breadth — Time off is presented as generous, spanning PTO, paid holidays (including floating days), sick leave, bereavement, and paid volunteer time. Flexible or hybrid options and summer hours are also highlighted as part of the overall package.
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Equity Value & Accessibility — A companywide Growth Share Plan launched in March 2025 is positioned to share in long‑term business performance on top of salary, bonus, and core benefits. Public listings further reference equity opportunities beyond standard cash compensation.
Chamberlain Group Insights
What We Do
Chamberlain Group is a global leader in intelligent access and Blackstone portfolio company. Powered by its myQ technology platform, CG delivers seamless, secure access solutions for millions of homeowners, businesses, and communities around the world. CG's flagship brands, LiftMaster® and Chamberlain®, are trusted in more than 36 million homes, while over 15 million users rely on the myQ® app each day to manage and monitor access with ease. CG’s patented vehicle-to-home connectivity solution, myQ Connected Garage, is integrated with leading automotive manufacturers and available in millions of vehicles, extending smart access beyond the home.
Why Work With Us
At CG, our ONETEAM is united by our mission to make access simple and secure. As a pioneer in the smart access industry, you'll have the opportunity to develop products that make a direct impact on the daily lives of millions of people -- allowing them to seamlessly and securely access their homes, communities and businesses.
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Chamberlain Group Teams
Chamberlain Group Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We seek to balance individual, collective and business needs while leveraging the benefits of working remotely and working in the office.
