Reservations Manager

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2 Locations
In-Office or Remote
Travel
The Role

Additional Information: This hotel is owned and operated by an independent franchisee, GVA Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.


The Reservations Manager is responsible for leading the daily operations of the Reservations Department while maximizing hotel revenue and delivering exceptional guest experiences from the first point of contact. This role oversees reservations, sales opportunities, inventory management, rate strategies, and team performance, ensuring alignment with Marriott International and Luxury Collection standards.
 
The ideal candidate is highly organized, detail-oriented, service-driven, and passionate about luxury hospitality, with strong leadership and analytical skills.
 
About the role:
 
• Oversee the daily operation of the Reservations Department ensuring efficiency, accuracy, and compliance with luxury service standards.
• Lead, train, and develop the Reservations team while fostering a culture of service excellence.
• Ensure all guest, corporate, and travel partner communications are handled professionally and promptly.
• Monitor call quality, reservation accuracy, productivity, and conversion performance.
• Maximize revenue opportunities through effective management of rates, inventory, upselling, and cross-selling strategies.
• Work closely with Revenue Management, Sales, and Front Office teams to optimize business performance.
• Monitor pickup, pace, forecasting, and market trends to support revenue strategies.
• Ensure proper management of reservations through Marriott channels, GDS, OTAs, wholesale, and corporate accounts.
• Maintain accurate inventory and rate parity across all distribution channels.
• Handle VIP reservations, special requests, and complex guest situations with professionalism and attention to detail.
• Ensure a seamless pre-arrival experience aligned with The Luxury Collection standards.
• Prepare operational reports and monitor departmental KPIs including conversion, upselling performance, and revenue contribution.
• Assist in maintaining and configuring hotel systems including Opera, MARSHA, and GXP.
 
Education and Experience
 
• Bachelor's degree in hospitality management, Tourism, Business Administration, or related field preferred
• Minimum 3–5 years of experience in Reservations within luxury or upscale hotels
• Previous leadership or supervisory experience required
• Marriott International experience highly preferred
• Strong understanding of luxury hotel operations and guest service standards
Technical Skills
 
• Advanced knowledge of Opera PMS, MARSHA, GXP, and Microsoft Office
• Knowledge of Revenue Management, forecasting, and channel distribution preferred
 
Languages
 
• Advanced English and Spanish required.
• Additional languages are considered a plus.
 
Why Join The Santa Maria, A Luxury Collection Hotel & Golf Resort?
 
Join a luxury hospitality environment where excellence, personalized service, and professional growth are part of our culture. At The Santa Maria, associates are empowered to deliver exceptional guest experiences while developing their careers within Marriott International’s global portfolio of brands.
 
Be part of a passionate team committed to luxury service, innovation, and creating unforgettable experiences for our guests.

This company is an equal opportunity employer.

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Marriott International  Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International  and has not been reviewed or approved by Marriott International .

  • Retirement Support Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
  • Healthcare Strength Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
  • Wellbeing & Lifestyle Benefits Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.

Marriott International  Insights

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The Company
HQ: Washington, DC
185,619 Employees

What We Do

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

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