This is a hybrid position with 3 days reporting to our office (Heredia, Lagunilla, Ultrapark 1) and 2 days working from home.
Do you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help-first customer-centric style? If this sounds like you, you would be an ideal fit for our Research & Data Administrator position on Procore’s Scout Research Team.
As a Research & Data Administrator, you’ll partner with your team and key Customer Success Team members to ensure customers are getting what they have earned by sending legally compliant documents. Use your investigative and people skills to correct wrong data, fill in the gaps, and maintain accuracy and efficiency through steady communication. It takes a unique person to enjoy both data accuracy and constant communication. In this role, you will learn how to use construction databases and research project information to fill in missing information. If you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help-first, customer-centric style, we want to chat!
This position reports into The Scout Research Manager, and will be based in our Costa Rica office. We’re looking for someone to join us immediately.
What you’ll do:
Search property information through online county websites, other internal and external tools
Interact with our customers via messaging system
Work on deadlines prioritized by our SLA with our customers
Update job information in our database through data entry
Correct inaccuracies and fills in gaps based on our customer’s data
What we’re looking for:
Fluent English speaker required and subject to verification via assessment
Ability to communicate optimistically, clearly, and successfully with clients and handle customer inquiries with professionalism is required and subject to verification via assessment
You’re a proactive problem-solver
You aren’t afraid to get analytical
You’re attentive and precise in your work, with strong attention to detail
You work at a quick and efficient pace
You enjoy thinking on your feet and maintaining a customer service perspective in each interaction.
You’re hard-working and not afraid to get out of your comfort zone
You’re comfortable with a routine, can be given tasks and a schedule, and stay on track
You enjoy learning a new tool or software and lean into new opportunities to create efficiency with tech
You enjoy working on your own but like having a team to bounce ideas and questions off of and collaborate with
Skills Required
- Fluent English speaker (subject to assessment)
- Clear, optimistic, professional customer communication skills (subject to assessment)
- Proactive problem-solving skills
- Analytical mindset / comfortable with analysis
- High attention to detail and precision
- Ability to work quickly and efficiently
- Comfortable following routines, assigned tasks, and schedules
- Willingness to learn new tools and software and create efficiencies
- Ability to interact with customers via messaging system and handle inquiries professionally
- Based in Costa Rica and able to work hybrid (3 days in office, 2 days remote)
Procore Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procore Technologies and has not been reviewed or approved by Procore Technologies.
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Parental & Family Support — Family-building benefits such as fertility assistance on eligible plans, cash support for adoption and surrogacy, and substantial paid parental leave with a supported return-to-work indicate strong support for parents. Feedback suggests these offerings are a standout component of the total rewards package.
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Leave & Time Off Breadth — Open PTO with no accruals, a company-wide Wellness Week, and separate sick time reflect broad time-off flexibility. Feedback suggests employees value the ability to take time away in addition to standard holidays.
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Wellbeing & Lifestyle Benefits — A quarterly Procore Perks stipend, mental-health resources through an EAP/Modern Health, and free meals/snacks with WFH reimbursements demonstrate ongoing investment in wellbeing and daily convenience. Feedback suggests these benefits add meaningful everyday value beyond base pay.
Procore Technologies Insights
What We Do
At Procore Technologies, we’re collectively building towards what’s next for our employees, industry, customers, and global communities. Our cloud-based construction management software streamlines the entire lifecycle of a construction project, connecting field and office teams, centralizing data to mitigate risks, providing real-time financials, and more to help clients efficiently build everything from skyscrapers to hospitals to airports. Procore was founded in 2002, and we’ve since grown into a global company of groundbreakers working throughout North America, EMEA, and APAC. Coming together from across diverse backgrounds to be our best, we embrace a culture of ownership and excellence that gives our teams the tools to grow and thrive as they shape their careers – and the Procore of tomorrow. To learn more about Procore and how you can build what comes next for your career, visit us at https://careers.procore.com/.
Why Work With Us
We make each other better at Procore. Here, your career is not pre-defined and it can take many paths. While you own your career, we provide you with the support and opportunities to help you succeed. You can help us transform an industry while you are transforming your career.
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