At Chewy, we believe great work starts with great people!
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We are passionate about creating innovative products and experiences that strengthen our connection with customers and improve the lives of pets and pet parents. As part of our Private Brands team, you'll have the opportunity to shape distinctive products and experiences that drive differentiation, growth, and long-term brand equity.
Your Opportunity:
The Research & Development organization is responsible for translating customer needs, scientific advancements, nutrition expertise, and business priorities into differentiated consumable products that strengthen customer trust and create lasting value for pets and pet parents. The team brings together expertise across Innovation & Product Strategy, Product Development, formulation science, ingredient technologies, and commercialization to develop products that balance nutritional integrity, product performance, manufacturability, regulatory compliance, and customer value.
Working closely with Brand Strategy, Category Management, Marketing, Healthcare, Quality Assurance, Regulatory, Sourcing, Manufacturing partners, and executive leadership, the team plays a critical role in shaping innovation roadmaps, product pipelines, and long-term portfolio growth. Success in this role requires balancing product development requirements with commercialization timelines while incorporating innovation to support continued business growth.
What You'll Do:
Product Development & Innovation
- Lead end-to-end product development from opportunity identification and concept creation through commercialization and launch.
- Formulate products, design experiments, attend test runs, interpret chemistry results, feed study results and statistical analysis to ensure products are developed within nutrition guidelines and project success criteria.
- Create label information including ingredient lists, feeding guidelines, guaranteed analysis and substantiated label claims.
- Troubleshoot and resolve formulation challenges within the R&D team and with cross-functional teams.
- Champion customer-centered innovation by ensuring customer needs, pet health insights, and scientific evidence remain primary inputs into product development and portfolio planning.
- Support future innovation planning and product opportunities that strengthen portfolio growth and competitive differentiation.
- Be instrumental as a product lifecycle guardian by ensuring existing products are competitive in the marketplace through customer feedback and market analysis.
- Drive continuous improvement in scientific practices, product development processes, commercialization approaches, and customer acceptance.
What You'll Need:
- BS in Science (e.g., Food Science, Meat Science, Animal Science, Biology, Chemistry, Packaging).
- 5+ years of experience developing pet food or human food products from concept through commercialization.
- Strong knowledge of USDA, FDA regulations, AAFCO regulations, and regulatory requirements related to pet or human food products.
- Strong understanding of formulation science, ingredient technologies, manufacturing processes, quality systems, and commercialization.
- Customer-first orientation, with demonstrated ability to use customer insights and anticipate evolving customer and business needs when making product decisions.
- Strong ownership mindset, with the ability to prioritize the highest-impact work, steward company resources responsibly, and remain accountable for commitments and professional growth.
- Track record of delivering high-quality results with urgency by identifying and escalating risks early, adapting to change, and simplifying work where possible.
- Ability to respectfully challenge decisions when needed, encourage constructive dialogue, embrace being challenged, and fully support decisions once made.
- Readiness to operate in the details through understanding relevant business metrics while using technical data, judgment, and situational context to make decisions.
- Curiosity and willingness to shape the future by exploring bold, innovative ideas, taking calculated risks, learning from outcomes, challenging the status quo, and embracing change.
- Ability to travel up to 30%.
Bonus (if applicable):
- Master's in food science or equivalent discipline.
- Knowledge of USDA and FDA regulations as they relate to standards of identity, ingredients, nutrition labeling and label claims would be a plus.
- Experience partnering with regulatory agencies, ingredient suppliers, contract manufacturers, or external research organizations.
What You'll Get:
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Our salary range for this position is competitive and based on experience and qualifications. In addition to a competitive compensation package, Team Members may be eligible for a variety of benefits, including medical, dental, vision, life and disability insurance, a 401(k) with company matching, paid parental leave, employee assistance programs, paid time off, and Team Member discounts.
Chewy is committed to providing reasonable accommodations to individuals with disabilities throughout the application and employment process.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in a science discipline such as Food Science, Meat Science, Animal Science, Biology, Chemistry, or Packaging
- At least 5 years of experience developing pet food or human food products from concept through commercialization
- Strong knowledge of USDA, FDA, and AAFCO regulations
- Knowledge of formulation science, ingredient technologies, manufacturing processes, quality systems, and commercialization
- Customer-first orientation and ability to use customer insights in product decisions
- Ability to prioritize high-impact work, steward resources, and remain accountable for commitments
- Track record of delivering high-quality results with urgency and escalating risks early
- Ability to respectfully challenge decisions and support decisions once made
- Ability to understand business metrics and use technical data, judgment, and context to make decisions
- Curiosity, innovation mindset, willingness to take calculated risks, and adaptability
- Ability to travel up to 30%
- Master's degree in Food Science or an equivalent discipline
- Knowledge of USDA and FDA standards of identity, ingredients, nutrition labeling, and label claims
- Experience partnering with regulatory agencies, ingredient suppliers, contract manufacturers, or external research organizations
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
