TransUnion's Job Applicant Privacy Notice
Team Overview
The Tenant and Employment (T&E) Back Office Operations Representative is responsible to complete email responses, review identity verification documents, complete recommendation transactions, fulfill consumer disclosures, and/or research and resolve consumer disputes. Back Office Operations Rep support both customer and consumers who use T&E services to screen individuals for rental housing and employment opportunities. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities
· Maintains a consistent high level of knowledge regarding T&E products, services, and tools.
· Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work.
· Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
· Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and/or when researching and resolving consumer disputes.
· Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
· Performs other duties as assigned.
Required Knowledge And Experiences
· 0 - 3 years of experience in an operations job role or customer care/support job role.
· Moderate skills in Microsoft applications
· Excellent verbal, written, and interpersonal communication skills.
· Must be self-motivated and a self-starter.
· Demonstrate attention to detail in all work completed.
· Proactively works to improve knowledge and adherence to company processes and procedures.
· Collaborates well with others in a team-oriented work environment.
· Adapts well to change and can adjust priorities as needed.
· Displays time management skills to properly follow-up on in progress work, while balancing new work assigned through our operations work queues.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Rep I, Consumer Operations Support
Skills Required
- 0–3 years of experience in an operations or customer care/support role
- Moderate skills in Microsoft applications
- Excellent verbal, written, and interpersonal communication skills
- Self-motivated and able to work independently
- Strong attention to detail
- Ability to improve knowledge of and adhere to company processes and procedures
- Ability to collaborate in a team-oriented work environment
- Ability to adapt to change and adjust priorities
- Time management skills for following up on work while balancing new assignments
- Knowledge of U.S. credit and financial principles
- Knowledge of the U.S. criminal justice system and criminal background reports
- Knowledge of U.S. rental housing and eviction report concepts
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options available from day one, plus mental-health resources and HSA/FSA support. Plan breadth and access appear strong, though costs can vary by selection.
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Parental & Family Support — Parental leave of about 12 weeks with a gradual return, along with adoption assistance, caregiver resources, and dependent-care FSA, is prominently offered. These provisions provide meaningful support for new parents and caregivers.
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Leave & Time Off Breadth — Flexible Time Off, paid holidays, global wellness days, and paid volunteer time are part of the package. Time-off options are positioned as a notable strength when team norms support usage.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
