Renewals Strategy & Analytics, Senior Analyst

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Job Category

Data

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Data Architecture: Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance
• Trusted Advisor: Serve as the primary point of contact for all visualization-related needs; build strong, trust-based relationships with business partners to deeply understand their data goals; conduct office hours, training sessions, and onboarding for new users
• Adoption: Proactively engage stakeholders to drive dashboard adoption and self-service analytics across the organization
• Feedback and Enhancements: Own the end-to-end feedback loop - capture, prioritize, and implement stakeholder-driven enhancements in a structured and timely manner
• Operational Support: Provide responsive support, including assistance with time-sensitive escalations and high-priority requests; monitor dashboard health and proactively resolve issues before they impact stakeholders
• Documentation: Maintain clear, up-to-date documentation for dashboards, data sources, and support processes
• Strategic Partner: Act as a thought partner to senior business stakeholders - go beyond execution to proactively identify analytical opportunities and surface insights

• 2-3 years of experience in renewals/sales analytics, business intelligence, or a related field.
•  Strong proficiency in Tableau Desktop, Tableau Cloud,; ability to write complex calculated fields, LOD expressions, table calculations; experience optimizing workbook performance - load times, extract strategies, and efficient viz design
•  Solid SQL skills including window functions, CTEs, and query optimization; ability to independently structure analytical approaches for complex, ambiguous business problems; hands-on experience with Snowflake or equivalent enterprise data warehouse
•  Experience with data governance principles and implementing row level security (RLS) in Tableau to ensure appropriate data access across stakeholder groups
•  Proven track record of stakeholder-facing work, comfortable leading conversations, gathering requirements, and managing expectations across seniority levels
•  Strong communication and interpersonal skills - able to make data accessible to both technical and non-technical audiences
•  Demonstrated ability to influence without authority - able to drive alignment across cross-functional teams and senior stakeholders

•  Bachelor’s degree in the quantitative field from an accredited university.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $99,400 - $150,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $118,900 - $163,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.