- Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization.
- Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer.
- Generating and sending quotes 120 days in advance that meet the customers contractual requirements.
- Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
- Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans.
- Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.
- Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
- Provide information for internal management reporting.
- Meet all contractual and reporting deadlines.
- Perform additional duties as required.
- Experience working with software renewals.
- Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment.
- Proven ability to manage high volumes of renewals at any given time.
- Self-starter, highly motivated, and committed to getting results.
- Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
- Excellent verbal and written communication skills.
- Proven track record of flexibility in a team setting.
- Excellent word processing and spreadsheet experience in MS Word and Excel.
Desired Skills/Competencies:
- Portuguese/Spanish spoken and written advantageous.
- Knowledge of Dynatrace software products.
- Knowledge of licensing and product pricing.
- Basic Sales skills.
- Good numeracy skills.
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
- Base Salary Range: $69,000 - $86,000. Your exact offer will be based on your unique experience, skill set, education, and geographic location.
- Variable Pay: Additional commission tied directly to your success and performance targets.
- Equity & Financial Future: Eligibility for Restricted Stock Units (RSUs), an Employee Stock Purchase Plan (ESPP), and a company-matched 401(k) program.
- Time to Recharge: Unlimited personal time off (PTO) and 4 Dynatrace Wellness Days a year.
- Health & Wellness: Premium medical and dental benefits.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.
Skills Required
- Experience working with software renewals
- Ability to manage multiple priorities in a time-sensitive environment
- Ability to manage high volumes of renewals
- Self-motivated, results-oriented approach
- Strong organizational skills and detailed record-keeping
- Excellent independent follow-through and accuracy
- Excellent verbal and written communication skills
- Ability to work flexibly in a team setting
- Word processing and spreadsheet experience in Microsoft Word and Excel
- Portuguese or Spanish language proficiency
- Knowledge of Dynatrace software products
- Knowledge of licensing and product pricing
- Basic sales skills
- Good numeracy skills
What the Team is Saying
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
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Dynatrace Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
