Meet the Team:
This role resides in the Recurring Revenue Acceleration organization, one of our fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.
If you are looking for direct involvement in crafting the future direction of Cisco and RRA, we have a place for you.
Your Impact:
The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.
Accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition.
• You'll build an understanding of Customer and Partners procurement processes
• Gain knowledge of Cisco's technology and what differentiates our products from competitors.
• Conduct process management and financial assessments to support renewals process
Minimum Qualification:
• BA/BS degree (or equivalent practical experience) and 5+ years of technology sales or enterprise renewal experience.
• Proven track record in managing end-to-end renewal cycles, including upselling and driving timely contract closures for assigned accounts.
• Demonstrated success in negotiating and closing Services and Software contract renewals.
• Strong analytical capability in managing large installed base data.
• Consistent track record of meeting or exceeding renewal rate targets and bookings quotas.
• Fluent in English and Dutch.
Preferred Qualifications:
• French preferred.
• Ability to analyse data and financial reports to propose, identify and upsell renewals.
• Familiarity with recurring revenue renewal cycles.
• Experience with CRM tools i.e. SFDC
• Outstanding interpersonal skills with the ability to lead multiple accounts and deadlines
• Diligent with strong follow-up practices
• Ability to work in a fast paced, dynamic environment
• + 3 years of professional experience in technical or industry consulting, including the ability to analyse market trends and map technology solutions to specific customer environments.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- BA/BS degree or equivalent practical experience
- 5+ years of technology sales or enterprise renewal experience
- Experience managing end-to-end renewal cycles, including upselling and timely contract closures
- Demonstrated success negotiating and closing services and software contract renewals
- Strong analytical capability managing large installed-base data
- Track record of meeting or exceeding renewal rate targets and bookings quotas
- Fluency in English and Dutch
- French language proficiency
- Ability to analyze data and financial reports to identify and propose upsell renewals
- Familiarity with recurring revenue renewal cycles
- Experience with CRM tools such as SFDC
- Outstanding interpersonal skills and ability to manage multiple accounts and deadlines
- Strong follow-up practices and ability to work in a fast-paced environment
- 3+ years of professional experience in technical or industry consulting
- Ability to analyze market trends and map technology solutions to customer environments
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
-
Healthcare Strength — Health coverage is described as broad, with medical options including PPOs, high-deductible plans, and regional HMOs. Feedback suggests robust wellness and mental-health resources, with some locations offering on-site support and second medical opinions.
-
Leave & Time Off Breadth — Time off is highlighted through paid holidays, paid time off, and additional recharge days such as “Days for Me,” with generous volunteer time also mentioned. Feedback suggests these programs help support rest, volunteering, and critical life events.
-
Parental & Family Support — Parental and family support appears extensive, including paid child-bonding leave, family medical leave, and caregiving resources. Observations also point to family-planning assistance and adoption or surrogacy support in some regions.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
