The Role
Own renewal and retention strategies for B2B SaaS customer accounts. Monitor account health, identify churn risks, build renewal plans, conduct customer check-ins, and maximize retention and expansion. Partner with Account Managers and cross-functional teams to resolve issues, pursue upsell and cross-sell opportunities, maintain accurate CRM data, and use customer insights to improve renewal rates.
Summary Generated by Built In
The Mission
We aren't automating scripts, we're deprecating the era of manual-heavy testing entirely. TestMu AI is building the world's first AI-native platform where Agentic Intelligence autonomously plans, authors, and self-heals the entire Quality Engineering lifecycle.
Drive account retention and maximize renewal opportunities to strengthen customer relationships and revenue growth.
The Pillars of Impact🚀 1. Renewal and Retention Strategy (50%)
- Own renewal and retention across customer accounts, focusing on retention and expansion.
- Establish structured engagement through check-ins, health checks, and renewal conversations.
- Monitor account health to identify risks and ensure timely renewals.
- Build and execute renewal plans before contract expiration.
⚙️ 2. Collaboration and Upselling (30%)
- Partner with Account Managers for at-risk accounts and smooth renewals.
- Identify upsell/cross-sell opportunities and collaborate to pursue them.
- Work cross-functionally to resolve issues and enhance retention.
🧠 3. Data and Insights (20%)
- Maintain accurate CRM data with clear documentation of risks and timelines.
- Leverage customer insights to improve renewal rates and reduce churn.
- 3-5 years of experience in Renewals, Customer Success, or Account Management.
- Strong experience managing B2B SaaS customer accounts and renewals.
- Proactive and structured approach to customer engagement and account health.
- Strong stakeholder management and communication skills.
- Comfortable with CRM, account health metrics, and renewal pipelines.
B2B SaaS Renewal Experience
Managed renewals for SaaS accounts, achieving high retention rates.
Proactive Risk Management
Identified and mitigated churn risks early, reducing customer attrition.
Cross-Functional Collaboration
Worked with multiple teams to resolve issues and ensure customer satisfaction.
Data-Driven Decision Making
Utilized customer data to enhance renewal strategies and outcomes.}],
Skills Required
- 3-5 years of experience in renewals, customer success, or account management
- Strong experience managing B2B SaaS customer accounts and renewals
- Proactive and structured approach to customer engagement and account health
- Strong stakeholder management and communication skills
- Comfort with CRM, account health metrics, and renewal pipelines
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The Company
What We Do
LambdaTest, now TestMu AI, is an AI-native, agentic testing cloud for end-to-end software quality engineering. Its platform supports testing across web, mobile, and AI applications, helping organizations automate and improve software quality. The company develops tools for autonomous testing workflows and supports development teams seeking scalable quality-engineering capabilities across modern application environments.
