- Engage in inbound and outbound calls with Inc Authority Customers who are considering a change in their services or to renew their services
- Collaborate with sales and customer service management on ideas and tactics to provide customers with new services
- Respond to customer queries in a timely manner
- Analyze customer feedback and develop techniques to ensure customer retention
- Provide excellent customer service and ensure customer satisfaction
- Explain and upsell our products and benefits of Inc Authority service
- Make calls to existing customers to ensure State Compliance
- Demonstrate Excellent Phone Communication Skills
- Exhibit Interpersonal skills and be detail-oriented
- Navigate a CRM System and use a headset
- Utilize Proficient Computer Skills including Outlook/ MS Office
- Minimum 1-year Call Center/Phone Sales experience
- Customer Service/Call Center experience
- Punctuality
- Positive and Professional Demeanor and Appearance
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.
Skills Required
- Minimum one year of call center or phone sales experience
- Customer service or call center experience
- Excellent phone communication skills
- Proficient computer skills, including Microsoft Outlook and Microsoft Office
- Ability to navigate a CRM system and use a headset
- Punctuality
- Positive and professional demeanor and appearance
- Interpersonal skills and attention to detail
LegalZoom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LegalZoom and has not been reviewed or approved by LegalZoom.
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Healthcare Strength — Health, dental, vision, life and disability coverage are complemented by mental health benefits, and health insurance options are often characterized as excellent. Wellness features like gym membership/reimbursement add to perceived healthcare value.
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Leave & Time Off Breadth — Paid time off is highlighted alongside paid holidays and maternity/paternity leave. The package is portrayed as generous and a standout component of working at the company.
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Parental & Family Support — Adoption assistance, fertility benefits, childcare benefits, and an onsite Mother’s Room are provided. These offerings reinforce support for family-building and caregiving needs.
LegalZoom Insights
What We Do
We are the leading online legal services company, transforming how millions of people navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.
Why Work With Us
We're a team of doers and problem solvers. We're a diverse group that insists on inclusion and thrives on feedback. We're a tech company that's in the business of providing clarity, making things simple, and creating innovative services so that legal and tax help are accessible to every business owner, creator, and every family. Join us?
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