Important Information
Location: Costa Rica
Work Mode: Hybrid
Job Summary
As a Renewal Specialist SMB (19120), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.
Responsibilities and Duties
- Manage the end-to-end renewal process for the assigned SMB customer portfolio, ensuring timely and successful deal closures.
- Collaborate with SMB CSMs and Account Managers to drive renewals, add-ons, and upsell opportunities that maximize bookings.
- Engage proactively with customers to conduct discovery, address objections, and negotiate terms to prevent churn.
- Maintain accurate pipeline management and forecasting by generating pricing quotes and managing renewal opportunities in Salesforce.
Qualifications and Skills
- Experience managing renewals, sales opportunities, or contract extensions within an SMB customer portfolio.
- Strong negotiation and objection-handling skills focused on churn prevention and revenue retention.
- Ability to analyze customer health, account status, and usage data to support renewal decisions.
- Experience coordinating with Customer Success Managers and Account Managers on renewal and upsell strategies.
- Proficiency in Salesforce or similar CRM systems, including opportunity management and deal documentation.
- Experience generating pricing quotes and applying standardized pricing and approval processes.
- Ability to manage 30, 60, and 90-day renewal pipelines with accurate forecasting.
- Strong attention to detail when completing deal sheets, contracts, and CRM records.
- Results-driven approach with the ability to consistently meet or exceed booking targets.
- Ability to work independently in a high-volume SMB environment with minimal supervision.
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Top Skills
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries.
With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
