At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Our team is responsible for renewing and billing our current customer base, activities that directly drive cash flow for the business. The Renewal Jr Analyst does this by contacting customers to discuss their renewal needs, negotiating renewal terms and conditions, preparing renewal quotes and contracts, working with the Sales and Customer Success teams to identify and close renewal opportunities, and developing strategies to improve renewal rates.
- You provide a great customer experience to help ensure that each client is invoiced on time, driving cash flow for the business
- You attain a high bill rate and help the rest of the Renewals Management maintain our high standard of excellence
- You work closely with Sales to successfully strategize through sometimes difficult client situations and negotiations to help the company hit its renewal rate targets
- You prioritize the highest value add activities to hit your personal and team quarterly billings targets
- Commercial Skills: As a Renewals Specialist, you will develop a commercial skill-set that includes processing high value renewals, sending quotes, analyzing data, and negotiating with customers.
- Cross-Functional Collaboration: Working closely with other departments, you will develop valuable cross-functional skills, gain a holistic understanding of the business, and learn from experts in various areas, paving the way for career growth.
- Developing a Bias for Action: You'll learn how to prioritize the needs of your stakeholders and take prompt, proactive steps to drive success and satisfaction
- Retain and expand client subscriptions, the lifeblood of the SaaS business model.
- Drive the renewal process forward in partnership with our internal customer facing teams including Sales and Customer Success.
- Engage in projects to improve our internal processes and ensure a successful and seamless end-to-end renewal experience for our customers.
- Create a great customer experience by providing timely and thoughtful communications in every client interaction.
- Work collaboratively with key stakeholders across Qualtrics to drive positive business outcomes for the business.
- Bachelor’s degree
- 1 year of commercial or renewal experience
- Strong prioritization skills with the ability to be proactive
- Proficient written and verbal English communication
- Desire to improve processes and work through ambiguity
- Interest in the technology industry
- Experience in SaaS, strategy, consulting, customer service, operations, technology, sales, customer success, or an equivalent field would be beneficial
- We have each other's backs. We win together.
- Our team meetings are designed to foster community and connection.
- This team gives high exposure to essential business functions and sharpens a broad spectrum of skills in each member.
- Competitive salary, performance bonuses, and savings investment account.
- Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- Monthly allowance for meals, telework and groceries.
- Experience bonus to be used for an “Experience” of your choosing every year.
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
What the Team is Saying
Qualtrics Compensation & Benefits Highlights
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Healthcare Strength — Medical plans offer multiple options with the employer covering a substantial share of premiums, alongside telemedicine and chronic‑condition support. No‑cost mental‑health access and dedicated wellness days reinforce the depth of the health offering.
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Parental & Family Support — Programs include fertility and family‑building through a specialist provider, reimbursement for adoption or surrogacy, and paid parental leave with a gradual return option for birthing parents in some locations. Practical supports like Milk Stork further assist new parents.
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Wellbeing & Lifestyle Benefits — An annual wellness stipend and a separate Experience Bonus provide flexible funds for personal health and life experiences. Additional perks such as a limited work‑from‑anywhere allowance and office amenities in some sites broaden lifestyle support.
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What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
