Role Summary

We are expanding our renewal team! Now we're seeking Bilingual in Spanish and Portuguese and motivated Renewal Specialists to join the Sophos team. As a Bilingual Renewal Specialist, you will play a critical role in affecting and operating the renewal process for our existing customer base. You will collaborate with cross-functional teams, such as sales, finance, and customer success, to ensure the successful renewal of customer contracts and maximize revenue opportunities. Ideally, you possess strong people skills, excellent attention to detail, and an understanding of business processes related to customer renewals.

What You Will Do

• Customer Analysis: Analyze Customer Contracts and Product selection related to customer renewals to determine the best renewal path options for customers.
• Customer Engagement: Foster and maintain positive relationships with assigned customers, addressing their inquiries, concerns, and escalations throughout the renewal process. Effectively communicate Sophos renewal offerings.
• Partner Relationship Management: Maintain positive relationships with our top partners, addressing their inquiries, concerns, and escalations throughout the renewal process. Proactively identify and resolve potential roadblocks to the renewal process.
• Revenue Optimization: Drive the process of identifying opportunities for upselling, cross-selling, and expanding customer contracts during the renewal journey. Work closely with the sales team to drive revenue growth from existing customers.
• Process Improvement: Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency, and improve customer experience. Identify automation opportunities and leverage technology tools to optimize workflows.
• Collaboration and Communication: Collaborate effectively with cross-functional teams, including sales, finance, customer success, and product management, to ensure alignment and coordination throughout the renewal process. Clearly communicate renewal status, risks, and opportunities to relevant stakeholders.

What You Will Bring

• Bilingual in Spanish and Portuguese alongside English
• Bachelor’s degree in Business Administration, Communications, or Marketing preferred; or proven relevant experience in previous roles.
• Experience in Sales, Customer Success, Channel Partners, or Renewal Management preferred.
• Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook.
• Excellent attention to detail and organizational skills, ensuring accuracy in contract management and communications.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationships with customers.
• A self-motivated and proactive approach to a set of tasks, with the ability to work independently and prioritize tasks effectively.
• Experience in the technology industry or a SaaS-based organization is highly desirable.
• Familiarity with contract management processes and legal terminology is a plus.

In Canada, the cash compensation for this role ranges from $59,000 to $98,000. This includes a base salary component and target sales commissions component. In addition to this cash compensation, we offer a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. 

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