Search the 79 jobs at Sophos

As an Operations Research Analyst specializing in Renewal Operations, you will play a key role in optimizing sales processes, maximizing revenue, and enhancing overall efficiency. Utilize advanced analytical techniques, data-driven insights, and mathematical modeling to identify improvement opportunities and implement strategic solutions.

As a Territory Account Executive at Sophos, you will be responsible for generating business with partners, managing customer relationships, and meeting sales targets. You will work on new business acquisition, engage with channel partners, and articulate Sophos' value proposition to customers.

As the Order Processing Support, you will be working with the Regional Operations Team Leads and L2s to process orders. Responsibilities include managing day-to-day order processing, ensuring orders are processed within SLAs, and fulfilling daily expectations. The role requires 2+ years of experience in order processing, ability to work under pressure, excellent communication skills, attention to detail, and proficiency in MS Office.

Seeking a Voice of Customer Program Manager to enhance customer satisfaction, retention, and business growth through deep customer insights. Responsible for managing VoC programs, analyzing feedback data, improving customer experience, and driving business acceleration.

Customer Success Enablement Manager responsible for internal communications, training, and quality assurance to optimize performance across all Customer Success teams. Collaborates with stakeholders to streamline information flow and maintain Customer Success Rules of Engagement. Develops operational frameworks and supports content creation for internal and external stakeholders to enhance employee and customer experiences.

The Senior DevOps Engineer- SRE at Sophos will be responsible for creating cloud infrastructure resources, developing CI/CD pipelines, building DevOps tooling, and collaborating with engineering teams to improve internal and production infrastructure. They will also focus on preventing incidents, enhancing observability and monitoring solutions, automating operational processes, and ensuring high-quality changes to production infrastructure.

Drive demand generation and partner recruitment strategy for North America, collaborate with marketing and sales leadership, manage regional field marketers, and oversee marketing initiatives for a leading cybersecurity company.

The Americas Marketing Coordinator at Sophos will be responsible for coordinating and implementing marketing strategies to support business objectives. This role involves supporting regional marketing activities, preparing marketing materials, managing sponsorships and events, and collaborating with internal teams for effective results.

As a working student in the Inside Sales Team at Sophos, you will support sales planning, sales reporting, and license renewals by managing data, providing customer support, creating offers, and handling customer inquiries. Proficiency in German and English, enrollment at a university, strong organizational skills, and knowledge of Microsoft Office tools are required for this role.

Support the Credit Control team by analyzing and assessing the credit risk of Distributors and Customers globally, and generating key metric performance reporting.

As an MDR Customer Success Team Lead at Sophos, you will lead a team of Customer Success Managers, handle complex Customer Success issues, collaborate with cross-functional teams, implement continuous improvement initiatives, and foster a culture of innovation and professional development.

Senior software engineer working on the control plane architecture for a cybersecurity company. Responsibilities include designing and implementing core components, collaborating with teams, and driving software development practices. Required skills include C/C++, Go, Linux, microservices, network security, and container development.

Provide the highest levels of product expertise within technical support, act as a common escalation point for worldwide support, troubleshoot and diagnose customer issues, provide technical support via various channels, collaborate with engineering teams, document activities and communication, produce technical articles, contribute to product training and support readiness processes.

Design, develop, and maintain test plans and automation suites for Firewall features. Participate in design discussions, architecture discussions, and represent the Engineering team at customer sites. Strong troubleshooting skills and ability to prioritize tasks for quicker product deliveries.

The IT Support Engineer II will be the point of escalation for all junior support engineers, providing Executive-level support, managing day-to-day tickets, troubleshooting IT hardware, networking tools, and offering technical support while adhering to standards and processes.

Sophos is seeking a Senior Back Office/Finance Business Systems Analyst to work on IT systems supporting the Backoffice organizations. Responsibilities include gathering and refining business requirements, mentoring junior analysts, and leading best practices in business analysis. Desired skills include knowledge of Order to Cash processes, software fulfilment management, and experience with Zuora and SAP.

Responsible for leading instructional design programs, developing technical support materials, collaborating with teams to address customer needs, staying updated on working practices, identifying training needs, evaluating training delivery methods, ensuring compliance with company standards, and liaising with product management and engineering leads.

Seeking an experienced SOC Team Lead to manage cybersecurity incidents and threats. Responsibilities include supervision, investigation, incident response, communication, threat intelligence analysis, and identifying emerging threats. Requires 5+ years of cybersecurity experience in a leadership role.

Oversee inbound business generated through channel partners, providing support to customers with 1–100 employees. Responsibilities include assisting partners with quotes, renewals, deal registrations, licensing, and other sales-related activities.

The Senior Channel Account Executive at Sophos is responsible for managing strategic partners, developing joint business plans, and driving revenue growth through new customer opportunities and renewals. The role involves building strong relationships with partners, executing business plans, enabling partners to leverage Sophos solutions, and collaborating on marketing activities for pipeline growth.