Jobs at Sophos

Manage customer and partner renewals by analyzing contracts, engaging stakeholders, resolving issues, identifying upsell and cross-sell opportunities, and collaborating with sales, finance, customer success, and product teams. The role also involves improving renewal processes, identifying automation opportunities, maintaining accurate communications, and optimizing revenue from existing customers.

Provides Tier I managed detection and response services by monitoring, investigating, and responding to security alerts across customer environments. Responsibilities include threat hunting, incident response, phishing and malware investigation, case documentation, detection tuning, client communication, and mentoring Tier I analysts. The role also supports security operations process improvement, playbook development, threat research, and 24/7 shift handovers.

Manages HR operations for the Philippines organization, advising managers on employee relations, performance, compensation, talent, and disciplinary matters. Coordinates payroll inputs, employee lifecycle activities, organizational change, compliance, engagement programs, and global HR initiatives. Partners with regional HR teams and Centers of Excellence to improve processes, service delivery, employee experience, and operational efficiency while ensuring compliance with Philippine labor laws.

Own the strategy, roadmap, discovery, delivery, launch, and scaling of Sophos Firewall and centralized multi-firewall management capabilities. Translate enterprise and MSP network-security needs into product requirements, partner with engineering and cross-functional teams, analyze customer and market data, guide go-to-market execution, and track adoption and operational metrics. The role focuses on cloud-managed firewall policy, configuration, monitoring, reporting, orchestration, SD-WAN, VPN, XDR, MDR, and ZTNA integrations.

Build and maintain secure, highly available AWS infrastructure, Terraform IaC, CI/CD pipelines, Kubernetes and microservices platforms. Manage deployments, monitoring, observability, incident response, root cause analysis, vulnerability remediation, cost optimization, and reliability against SLA/SLO targets. Collaborate with development, security, QA, product, and infrastructure teams to improve operational performance and production security.

Supports end-to-end repair supply chain operations, including warehouse coordination, manufacturer repairs, international shipments, customs clearance, inventory reconciliation, reporting, and invoice review. The role monitors exceptions, repair turnaround times, stock, and shipment status while coordinating suppliers and logistics partners. It also uses Power BI, Power Query, SQL, Excel, Power Automate, and approved AI tools to improve reporting, automate processes, and support root-cause analysis.

Manages an eight-person UK and EMEA Sales Development Representative team, owning performance, KPI tracking, coaching, recruitment, onboarding, motivation, and progression. Partners with Sales, Marketing, Operations, and global SDR leaders to improve campaigns, handoffs, productivity, revenue contribution, and sales methodology. Leads change initiatives, innovation, stakeholder engagement, and continuous improvement while supporting the wider EMEA SDR function. The role requires attendance at the Manchester office three fixed days per week.

Coordinates Americas marketing programs, events, campaigns, lead management, data enrichment, internal communications, calendars, and reporting. The role uses Salesforce and AI-powered marketing automation to improve targeting, operational consistency, lead routing, and campaign performance. It collaborates with sales, product, PR, finance, and partner teams and requires approximately 10% travel across North America.

Owns the design, configuration, administration, support, integrations, and continuous improvement of SAP SuccessFactors, with deep Employee Central expertise. Provides second-line support, resolves complex incidents, leads implementations and enhancements, manages testing and releases, maintains documentation, and ensures platform security, data quality, and stability. Partners with HR, IT, vendors, and project teams to translate requirements into scalable solutions and provides technical guidance to HRIS analysts.

Leads APJ MDR operations within a global 24/7 security service. Responsibilities include managing team leads and analysts, ensuring staffing and service-level performance, overseeing triage and investigation quality, handling escalations and major incidents, developing operational readiness, improving workflows through data and automation, and coordinating with threat intelligence, detection engineering, incident response, product, engineering, and customer-facing teams.

Own end-to-end strategy, roadmap, discovery, delivery, adoption, safety, and commercial readiness for AI-native cybersecurity products. Lead 0-to-1 launches with engineering, design, and go-to-market teams; establish experimentation, evaluation, and engagement programs; incorporate customer and partner feedback; manage AI quality and trust; and communicate product decisions and results to executives and field teams.

Manage commercial customer accounts in an assigned German territory, driving new business, retention, bookings, pipeline, and sales targets through channel partners. Build customer and partner relationships, coordinate joint selling, manage leads and opportunities, maintain CRM and forecasts, deliver business reviews, and collaborate with sales engineers and internal teams. The role requires knowledge of IT security markets, structured sales execution, negotiation, communication, and fluency in German and English. Hybrid attendance is required 1–2 days weekly, with customer travel as needed.

Owns and grows a portfolio of enterprise cybersecurity customers by driving renewals, upsells, and cross-sells. Builds relationships with business, technical, and executive stakeholders; develops strategic account plans; navigates procurement and contracting; collaborates with partners and internal teams; and maintains accurate forecasts and CRM data to support retention, expansion, and long-term account value.

Manage Sophos partners across North and East India, developing joint business plans, driving revenue, renewals, upsell and cross-sell opportunities, and supporting complex cybersecurity deals. Build partner relationships, coordinate internal sales and technical resources, manage business reviews and KPIs, develop marketing initiatives, and enable partner teams through training and certification. The role requires extensive channel sales experience, cybersecurity expertise, distributor management, CRM proficiency, and partner presentation skills.

Quota-carrying renewals sales representative responsible for managing renewal pipelines, achieving renewal and expansion targets, mitigating customer retention risks, and partnering with account executives, channel partners, and customer success teams. The role manages end-to-end renewals processes, maintains Salesforce forecasts, develops account plans, supports expansion opportunities, and builds relationships with customers and decision-makers. Success requires renewal sales experience, negotiation and closing skills, cybersecurity acumen, and proficiency with Salesforce and related sales tools.

Manages customer renewals and expansion opportunities in partnership with account executives, channel partners, and customer success teams. Responsibilities include achieving renewal quotas, maintaining renewal forecasts in Salesforce, identifying and mitigating retention risks, managing customer and partner relationships, coordinating revenue documentation, executing sales campaigns, and supporting expansion motions. This is a one-year fixed-term contract role requiring strong negotiation, communication, cybersecurity knowledge, and experience with renewal sales processes.

Leads concurrent ransomware and business email compromise incident response engagements, directing forensic investigations, prioritizing containment and remediation, managing analysts, communicating findings to customers, and producing executive reports mapped to MITRE ATT&CK. The role also performs root cause analysis, identifies data exfiltration, provides threat intelligence updates, supports service development, and coordinates handovers across global teams.

Monitor, investigate, and respond to cybersecurity threats across customer environments within Sophos’s 24/7 MDR service. Analyze logs, security events, endpoint and network data; conduct threat hunting; communicate findings to technical and executive audiences; support issue resolution; research indicators of compromise, exploits, vulnerabilities, and adversary techniques; and provide recommendations to reduce customer risk.

Installs, configures, maintains, and troubleshoots firewall appliances, servers, operating systems, networking equipment, and lab infrastructure. Supports engineering and QA teams across global labs and data centers, maintains uptime, performs root-cause analysis, manages backups, patching, hardware refreshes, inventory, and documentation. Uses Linux, virtualization, scripting, and Infrastructure as Code principles while tracking work through JIRA and scrum processes.

Investigate and neutralize cyber threats within a 24/7 MDR service. Responsibilities include handling escalations, monitoring security logs, analyzing endpoint and network data, researching indicators of compromise and vulnerabilities, supporting incident response, creating client cases and reports, tracking threat remediation, training analysts, and improving security operations processes.