Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
As a Renewal Sales Specialist you will be responsible for the generation of revenue through maintenance and subscription renewals and upselling of additional services. This will be accomplished through the contact and building of relationships with existing customers to renew contracts and identify opportunities for up-selling through calling campaigns and email communication. This is a customer facing sales role assigned to a specific territory demanding interaction with multiple levels of leadership within small/mid-size financial institutions. Additionally, you are responsible for providing sales forecasts, obtaining quotes, performing customer research online, and updating/maintaining records in our customer relationship management (CRM) system.
Location: Hybrid: 2 office days required, North Canton, Ohio.
Responsibilities- Follow best practices and processes to achieve and exceed your annual quota through renewal sales and identify potential upsell opportunities to maximize growth
- Own a territory and build relationships with customers
- Engage customers in a value discussion surrounding their maintenance renewal to secure business through email and calling campaigns
- Prioritize weekly and monthly renewal activities to maximize quarterly renewal revenue
- Conduct outbound customer calls to make customers aware of their upcoming renewal and renewal options
- Respond to customer calls and emails promptly related to renewal
- Create and provide customer proposals and supply any related documentation and/or brochures supporting the customer proposed solution to ensure renewals are closed timely
- Utilize Salesforce to properly document, report and forecast current and future renewal opportunities.
- Collaborate with the field-based and inside sales teams and provide forecasts for your manager
- Work closely with business partners to develop a positive working relationship and maintain up-to-date information on renewals processes, campaigns and changes to technology.
- Assist in executing campaigns targeted at existing customers
- Manage and track the entire maintenance renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and members of the Global Business Services organization
- Assist in other sales and marketing tasks as needed
Qualifications
- Bachelor's Degree and/or equivalent work experience
- Ability to manage a high-volume outgoing customer call
- 1-3 years of sales and/or customer service experience required
- Thrive in a fast paced inside sales/customer service environment
- Highly organized, able to prioritize and manage time effectively
- Able to track information accurately with a strong attention to detail
- Exposure to CRM systems and previous outbound, inside sales/customer service experience a plus
- Excellent mathematical skills with emphasis in accounting or financial math
- Location: Hybrid: 2 office days required, North Canton, Ohio.
Preferred Qualifications
- Highly motivated, well-organized, flexible, and results oriented
- Proven ability to assess, manage and operate effectively given multiple priorities in a mission-critical environment
- Excellent verbal and written communication skills
- Proven track record of flexibility in a team setting
- Consistently demonstrate high energy and proactive behaviors
#LI-DC1
#LI-Hybrid
About UsWhy should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Skills Required
- Bachelor's degree or equivalent work experience
- 1-3 years of sales and/or customer service experience
- Ability to manage a high-volume volume of outgoing customer calls
- Ability to work in a fast-paced inside sales or customer service environment
- Strong organizational, prioritization, and time-management skills
- Strong attention to detail and accurate information tracking
- Excellent mathematical skills, including accounting or financial math
- CRM systems exposure and outbound or inside sales/customer service experience
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a mission-critical environment
- Flexibility and effectiveness in a team setting
Diebold Nixdorf Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diebold Nixdorf and has not been reviewed or approved by Diebold Nixdorf.
-
Healthcare Strength — Feedback suggests core coverage includes medical, dental, vision, HSA/FSA options and mental-health support as part of a comprehensive package. Life and disability insurance are also included.
-
Leave & Time Off Breadth — Feedback suggests access to PTO, paid holidays, and sick time, along with parental/family leave. Adoption assistance is also noted among leave-related supports.
-
Wellbeing & Lifestyle Benefits — Feedback suggests certain roles include practical perks like a company vehicle, alongside programs such as tuition reimbursement and employee assistance. Wellness initiatives and some flexible work options are part of the overall package.
Diebold Nixdorf Insights
What We Do
Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is “always on” – it’s a digital era that requires us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds. We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge product technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 22,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation
