This position serves as the primary technical resource for remote installation and upgrade activities, providing end-to-end ownership of installation workflows, documentation, and technical readiness. The role will initially support CT Smart Subscriptions and AW Server, ensuring standardized, repeatable, and high-quality remote deployments across the customer base.Job Description
- Lead and execute remote installations/upgrades and initial system enablement for CT solutions, with an initial focus on CT Smart Subscriptions and AW Server, ensuring systems are installed, configured, and validated for clinical readiness.
- Provide proficient remote installation and configuration support for AW Server–based applications and associated CT software components; collaborate with Field Engineers (FEs) for any required onsite activities.
- Leverage technical knowledge and installation best practices to guide FEs, CSTs, and customers through remote installation workflows, including pre-install readiness, network validation, software installation, and post-install verification.
- Maintain up-to-date knowledge of AW installation procedures, system architectures, networking requirements, software dependencies, and remote installation tools to serve as a trusted installation specialist.
- Own installation-related escalations, working with customers and internal partners to define and execute corrective actions related to installation readiness, configuration gaps, or deployment blockers.
- Contribute to the continuous improvement of remote installation tools, documentation, and workflows through feedback, idea generation, and participation in improvement initiatives.
- Support cost and efficiency initiatives by reducing onsite installation dependency, minimizing rework, and enabling successful first-time remote installs.
- Act as a change agent for the remote installation strategy, supporting initiatives related to standardization, serviceability improvements, and scalable deployment models for new offerings and product introductions.
- Identify and escalate installation-related quality issues, including configuration errors, missing prerequisites, or recurring installation blockers.
- Limited routine travel required; occasional travel may be needed to support complex installations, pilot programs, or new product introductions.
Minimum of 3 years of field service experience, or current FE II / FE III qualification, or equivalent external experience related to the repair and maintenance of CT systems. Demonstrated ability to resolve complex technical issues with advanced system knowledge.
One of the following is also required:
- High School Diploma/GED with 5+ years of experience servicing mechanical and/or electrical equipment, OR
- Associate’s or Bachelor’s degree in Electrical, Mechanical, or Biomedical Engineering (or related field) with 3+ years of relevant experience, OR
- Equivalent military education (Associate’s or Bachelor’s level) with 3+ years of experience servicing mechanical and/or electrical equipment.
Willingness to support limited after-hours work for customers who cannot accommodate downtime during standard business hours.
Demonstrated ability to extract relevant information during troubleshooting and use it to resolve issues remotely.
Legal authorization to work in the U.S. is required. Sponsorship is not available now or in the future for this role.
- The RIE role requires a permanent, stable, secure, and private internet connection due to the sensitive nature of customer support activities.
- Associate’s or Bachelor’s degree in an engineering discipline.
- Strong customer service skills.
- Highly motivated team player with a proactive mindset.
- Prior project or technical leadership experience.
- Networking certification or hands-on networking experience.
- Basic financial analysis capabilities.
- Experience collaborating with internal teams and external customers in a solution-based service environment.
- Ability to remain calm under pressure and effectively guide others through problem-solving.
- Excellent teamwork, verbal, and written communication skills.
- Proven track record of technical problem-solving and maintaining CT equipment, including diagnosing and repairing mechanical, electromechanical, and/or electronic systems.
- Understanding of healthcare imaging, including post-processing for CT, MR, PET, NM, ultrasound (US), X-ray (XR), and interventional modalities, as well as familiarity with DICOM, PACS, and/or advanced networking.
- Experience with CT applications, Linux, web-based applications, and Microsoft Office products.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
GE Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
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Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
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Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.
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Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.
