当社の化学分析機器（LC、LC/MS等）に関するリモートサポート業務をご担当いただきます。
コールセンターにおいて、お客様から寄せられる製品のトラブルシューティング、操作方法、アプリケーションに関する技術的な問い合わせに対し、電話やオンラインツールを活用してサポートを提供していただきます。
また、状況に応じてフィールドエンジニアとして現地対応を行い、故障診断や修理業務を担当していただく場合があります。さらに、保守契約やサポートサービスの提案活動など、顧客満足度向上と事業成長に貢献する幅広い業務に携わっていただきます。
Qualifications＜学歴・資格＞
・化学、電気、機械工学などの理系専攻卒（高専卒以上）
・普通自動車運転免許必須
＜経験/知識/姿勢＞
・LCまたはLC/MSなどの分析機器に関する実務経験3年以上
・サービスエンジニアとしての経験
・またはユーザーとしての運用・保守経験
・基礎的な英語力（TOEIC 500点相当以上）
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: DayDuration: No End DateJob Function: Services & SupportSkills Required
- Bachelor's or Master's degree or equivalent
- Post-graduate certification and/or license may be required
- Typically at least 1-2+ years relevant experience
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
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