Remedial Team Manager

Posted 29 Days Ago
Be an Early Applicant
Heanor, Derbyshire, England, GBR
In-Office
Senior level
Energy • Renewable Energy
The Role
Manage a remedials team to meet SLAs/KPIs and comply with ISO quality systems. Oversee enquiries, orders, customer queries, sales and job management systems, interdepartmental coordination, reporting, staffing, and continuous process improvement. Conduct handovers, monthly reports, and annual appraisals while driving team performance and customer satisfaction.
Summary Generated by Built In
Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

  • Competitive compensation and benefits

  • Work-life flexibility

  • Recognition and rewards

  • Development and career opportunities

  • A safe and inclusive workplace

Why You Will Love this Job

Key Responsibilities:

As a Remedials Team Manager, your duties will include:

  • Ensuring the team adheres to company quality systems (ISO 9001, 14001 & 45001) and meets SLA and KPI targets.
  • Overseeing the efficient operation of the department, with a focus on timely processing of new enquiries and incoming orders.
  • Resolving customer queries promptly to ensure satisfaction.
  • Maintaining up-to-date sales and job management systems and monitoring team follow-ups.
  • Coordinating with other departments to enhance workflow and customer outcomes.
  • Tracking the performance of key clients and ensuring departmental KPIs are consistently achieved.
  • Organizing and attending handover meetings, ensuring accurate documentation.
  • Managing team holidays and sick days via our online system.
  • Monitoring and working towards team targets while identifying improvements to enhance process efficiency and profitability.
  • Submitting monthly department reports and conducting annual appraisals for team members.
  • Participating in monthly manager meetings and other ad hoc duties as required.

The Ideal Candidate:

  • Proven experience managing teams within a fast-paced service or operational environment.
  • Familiarity with quality management systems, including ISO standards.
  • Strong organizational and leadership skills, with a solution-focused mindset.
  • Excellent communication and problem-solving skills, with a customer-first approach.

What We Offer:

  • Up to £55,000
  • Additional team bonus per annum
  • 28 days of holiday plus bank holidays
  • Private healthcare coverage
  • Opportunities for career progression within a supportive, growing company
  • Eyecare Vouchers
  • Death in Service benefit
  • Access to our Employee Assistance Programme

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Rehlko offers a comprehensive package with competitive salaries and a range of additional benefits.Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, promote equal opportunities in every aspect of our process.

Our Values

Curiosity – Seek, learn, share
Trust – Go farther together
Pace – Focus to go faster
Excellence – Find the win every day 

Skills Required

  • Proven experience managing teams within a fast-paced service or operational environment.
  • Familiarity with quality management systems, including ISO 9001, ISO 14001, ISO 45001.
  • Demonstrated ability to meet SLA and KPI targets and monitor key client performance.
  • Strong organizational and leadership skills with a solution-focused mindset.
  • Excellent communication and problem-solving skills with a customer-first approach.
  • Experience using sales and job management systems and online absence/holiday systems.
  • Ability to prepare monthly departmental reports and conduct annual appraisals.

Rehlko Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rehlko and has not been reviewed or approved by Rehlko.

  • Fair & Transparent Compensation Pay is considered fair-to-competitive across many roles, with professional tracks like project management, engineering leadership, and sales often aligning well with market levels. Role and geography differences are acknowledged but compensation is frequently characterized as good or competitive.
  • Healthcare Strength Health coverage is described as comprehensive and good value, including medical, dental, vision, mental‑health/EAP resources, and HSA‑compatible options. Cost and coverage are often portrayed as favorable in the U.S.
  • Parental & Family Support Paid parental leave provisions are emphasized for both birthing and non‑birthing parents. Additional family supports such as milk‑shipping services reinforce a family‑friendly offering.

Rehlko Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Milwaukee, Wisconsin
2,387 Employees

What We Do

Rehlko is a global leader in energy resilience, delivering the solutions critical to sustain and improve life. Formerly, for more than 100 years as Kohler Energy, our teams have excelled, reliably meeting today’s energy needs while planning for tomorrow’s. Now, with a new name and increased focus, we are giving our customers more control over where energy is sourced and where it goes, from industrial applications to your own backyard. Our solutions give people the resilience they need to keep building a brighter future, together. At Rehlko, we innovate relentlessly because we know we don’t just offer energy solutions – we are creating an energy resilient world for a better future. We provide worldwide solutions thanks to our regional locations in NA, EMEA, LATAM, APAC, and India. Learn more about our products: Power Systems North America: https://www.powersystems.rehlko.com Power Systems EMEA: https://www.powersystems.rehlko.com/emea Engines: https://www.engines.rehlko.com Rehlko’s affiliated brands include Kohler Home Energy, Kohler Uninterruptible Power, Curtis Instruments, and Clarke Energy.

Similar Jobs

TransUnion Logo TransUnion

Operations Manager

Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Hybrid
3 Locations
13000 Employees

Flywire Logo Flywire

Senior People Specialist

Fintech • Payments • Software
Hybrid
London, England, GBR
1200 Employees

ZS Logo ZS

Operations Assistant

Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Hybrid
London, Greater London, England, GBR
15000 Employees

ZS Logo ZS

Administrative Assistant

Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Hybrid
London, Greater London, England, GBR
15000 Employees

Similar Companies Hiring

UL Solutions Thumbnail
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Chicago, IL
15000 Employees
Runwise Thumbnail
Greentech • Hardware • Real Estate • Software • Energy • PropTech
New York, NY
199 Employees
Energy CX Thumbnail
Greentech • Professional Services • Business Intelligence • Consulting • Energy • Financial Services • Utilities
Chicago, IL
108 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account