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Team Overview
The growing Monevo UK team supports the successful onboarding and implementation of clients across the UK market, helping new partners launch efficiently and with a consistently high-quality experience. The team coordinates activity across Commercial, Product, Technology, Operations, and Client teams to remove implementation barriers, improve onboarding processes, and support Monevo’s continued growth.This role reports into the Managing Director - Consumer Interactive. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
Own the end-to-end onboarding and implementation process for all Monevo UK clients, supporting timely partner launches, revenue growth, client satisfaction, and operational efficiency.
Act as the primary delivery lead between clients and internal stakeholders, coordinating activity across Commercial, Product, Technology, Operations, and Client teams.
Develop and maintain clear implementation plans, delivery milestones, responsibilities, dependencies, and success measures for each client onboarding.
Build credible relationships with clients and internal stakeholders, communicating implementation progress, decisions, risks, issues, and required actions clearly.
Identify and remove implementation barriers, proactively resolving or escalating issues to protect launch dates and maintain a high-quality client experience.
Coordinate multiple concurrent onboarding and implementation activities, balancing priorities and maintaining attention to detail in a fast-paced environment.
Monitor onboarding performance and produce accurate management information, operational reports, and performance metrics to support effective decision-making.
Identify and implement process improvements that reduce implementation delays, strengthen delivery consistency, and improve the scalability of Monevo’s onboarding model.
Provide direct line management, support, and direction to one Product Operations Analyst, promoting effective delivery and clear accountability.
Partner with the wider Monevo UK team to strengthen operational capability and support the business as its client portfolio and implementation requirements grow.
Required Knowledge And Experiences
Proven experience managing client onboarding, implementation, delivery, or operational processes within a technology, fintech, or financial-services environment, enabling effective ownership of complex partner launches.
Experience coordinating complex activities across cross-functional teams, with the ability to build credibility, influence stakeholders, and communicate effectively at multiple organizational levels.
Demonstrated organizational and planning capability, including the ability to manage multiple priorities independently while maintaining attention to detail and delivering high-quality client outcomes.
Strong analytical and problem-solving skills, with a proactive approach to identifying implementation barriers, evaluating options, resolving issues, and improving operational processes.
Experience producing reports, management information, and operational performance metrics that provide stakeholders with clear visibility of implementation progress and delivery performance.
Required Technical Skills
Ability to create and maintain structured client-onboarding plans, implementation schedules, delivery milestones, dependency records, issue logs, operational reports, and performance metrics.
Ability to interpret delivery data and management information to identify risks, monitor implementation progress, and support informed operational decision-making.
Strong presentation and written-communication capability, including the ability to communicate complex implementation information clearly to clients, senior stakeholders, and cross-functional teams.
We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:
Working within fintech, financial services, credit marketplaces, digital lending, credit bureau, or consumer-lending environments.
Understanding affiliate marketing, lead generation, customer eligibility, or credit-decisioning ecosystems.
Delivering Software as a Service (SaaS), Application Programming Interface (API), or other platform-based client implementations.
Applying Agile delivery methodologies and product operating models within cross-functional delivery environments.
Identifying and implementing process improvements that increase onboarding efficiency, delivery consistency, and operational scalability.
What’s in it for you?
At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
- 26 days annual leave and bank holidays (increasing with service)
- Global paid wellness days off and a bonus day off to celebrate your birthday
- A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan
- Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion – a place to grow:
If there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.
Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected].
Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this.
We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.
Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Manager I, Business Operations
Skills Required
- Experience managing client onboarding, implementation, delivery, or operational processes in technology, fintech, or financial services
- Experience coordinating complex activities across cross-functional teams
- Ability to build credibility, influence stakeholders, and communicate effectively at multiple organizational levels
- Strong organizational and planning skills, including managing multiple priorities independently while maintaining attention to detail
- Strong analytical and problem-solving skills
- Experience producing reports, management information, and operational performance metrics
- Ability to create and maintain onboarding plans, implementation schedules, milestones, dependency records, issue logs, reports, and performance metrics
- Ability to interpret delivery data and management information to identify risks and monitor implementation progress
- Strong presentation and written communication skills
- Experience in fintech, financial services, credit marketplaces, digital lending, credit bureau, or consumer lending
- Understanding of affiliate marketing, lead generation, customer eligibility, or credit-decisioning ecosystems
- Experience delivering SaaS, API, or other platform-based client implementations
- Experience applying Agile delivery methodologies and product operating models
- Experience identifying and implementing process improvements for onboarding efficiency and scalability
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as strong, with multiple plan choices, reasonable deductibles, and access to mental‑health resources like Spring Health.
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Leave & Time Off Breadth — Flexible Time Off for salaried roles, PTO for hourly roles, paid holidays, wellness days, and hybrid flexibility underpin generous time‑away options.
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Parental & Family Support — Parental and caregiver benefits are emphasized, including 12 weeks of paid parental leave with a gradual return, adoption assistance, dependent‑care FSA, and Care@Work backup care from day one.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
