About Astound Digital
At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary
Job Purpose
As a Business/Release Analyst at Astound, you will be responsible for leading the requirements and solution design efforts across Salesforce implementation projects. You'll work closely with business stakeholders, developers, architects, and project managers to gather, document, and translate requirements into scalable Salesforce Lightning solutions. This role is crucial in ensuring alignment between client goals and platform capabilities, driving user adoption, and delivering high-impact business value.
In this role you will get to
- Lead discovery sessions and requirements discussions with business stakeholders.
- Translate business needs into well-documented functional and technical requirements.
- Guide stakeholders on Salesforce best practices and out-of-the-box capabilities, especially within Sales Cloud.
- Create detailed user stories, acceptance criteria, and process documentation, including process flows and wireframes.
- Collaborate with Salesforce administrators and technical architects to design scalable solutions.
- Act as the bridge between business and technical teams, ensuring a shared understanding of project goals and solution design.
- Support developers and QA teams during the build and test phases by clarifying requirements and ensuring alignment.
- Coordinate and support User Acceptance Testing (UAT), ensuring all business scenarios are validated.
- Facilitate go-live planning and support, including training, adoption strategies, and issue resolution.
- Continuously identify opportunities to improve and streamline business processes using Salesforce capabilities.
- Maintain open communication with internal and client teams regarding project progress, risks, and outcomes.
Your skills and qualifications
- 4+ years of experience working as a Business Analyst.
- Salesforce implementation project experience is required.
- Understanding of Sales Cloud features, opportunity management & Sales Processes.
- Familiarity with Salesforce out-of-the-box functionality, particularly Salesforce Lightning.
- Experience with Agile processes and principles.
- Strong analytical and problem-solving skills, with excellent organizational and time management skills.
- Excellent verbal and written communication skills.
- Ability to work remotely and asynchronously with team members across different locations and time zones.
- Ability to manage complex communications while maintaining clarity.
- Proven ability to deliver on commitments.
What we offer in return
- Well-structured processes;
- Knowledge base of the world’s largest ecommerce delivery team;
- Professional training and certifications;
- Off-the-Charts Career Growth: Clear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing;
- Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans;
- Real Work-Life Balance: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level;
- Culture of Success: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide.
About Astound Digital
At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary
Grow your career with Astound Digital, and discover exciting opportunities while doing the work you.
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What We Do
We are a boutique digital consultancy delivering end-to-end, frictionless, customer experiences by leveraging technology, data and AI, design and marketing for the world’s most innovative brands. Our proven expertise, adaptability, collaborative approach and trusted guidance give our clients the confidence to successfully navigate the ever-changing digital landscape.
