Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.
Job Summary:
Pets Best is searching for a highly qualified chief of staff to work closely with the Pets Best CEO and Leadership Team. From day one, the chief of staff will have an immediate impact on our productivity, leading planning functions, overseeing strategic initiatives, and communicating objectives between departments. The ideal candidate will have proven experience in a business management role, with a special focus on strategy, executive-level advising and interdepartmental collaboration. This role will report to the Pets Best CEO.
Job Location: Hybrid Remote - Remote work is not available in AK, MT, HI (US) and Quebec, Nunavut, NW Territories, Yukon (Canada)
Main Responsibilities:
Pets Best leadership team support
Act as a strategic advisor to the Pets Best CEO and leadership team
Work with Pets Best leadership team to measure and report on-going progress re: key strategic initiatives, deliverables, and action items to ensure strategic alignment and changes needed to achieve plan outcomes, e.g. CEO Weekly Report and Monthly Business Review
Facilitate communication across the leadership team
Organize agenda and facilitate Pets Best CEO’s monthly staff meetings
Support Pets Best’s contribution to IPH Board preparations
Represents the Pets Best CEO as directed and acts as liaison between the CEO and other executives, clients and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time
Execution alignment and enablement in partnership with PMO
Oversee (not lead or manage) strategic business initiatives from development through successful execution, under the guidance of senior leadership
Assist and communicate with executives in decision-making, program management, and initiative implementation
Strategy development and planning
Partner with business leaders to develop a multi-year strategy which aligns with organizational goals and financial expectation
Partner with Finance to establish scorecards to measure operational success relative to expected best-in-class results
Provide Strategic guidance, support and thought leadership across the business
Lead strategic goal deployment process for Pets Best, partnering with each leader to cascade annual goals in their organization from top to bottom
Project management
Plan, direct and execute strategic initiatives and special projects as needed
Communications
Partner with communications team and EAs to plan CEO communications events such as quarterly all hands, extended leader meetings, etc.
Qualifications:
Bachelor’s degree
10+ years in a business or executive management role
Proven experience organizing and directing multiple teams and departments
Excellent communicator in written and verbal form
Extremely versatile, dedicated to efficient productivity
Experience planning and leading strategic initiatives
Pet Insurance Industry knowledge
Experience with budget management
Consulting experience with a focus on operations management
Proven success in a project coordination role
Nimble business mind with a focus on developing creative solutions
Strong project reporting skills, with a focus on team cohesiveness and communication
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
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What We Do
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services across insurance, pet education, lost recovery services, and beyond across North America.
As a leading authority in the industry, we operate with a full stack of resources, capital, and services that support a multi-brand and omni-channel approach. We operate our own insurance carrier and partner successfully with other carriers, as needed. We believe that pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets
