The Role
The Relationship Manager builds long-term client relationships, manages accounts, identifies upselling opportunities, provides strategic insights, and ensures client satisfaction through effective communication and project management.
Summary Generated by Built In
Salary Range: Php 40,000 - 60,000
Responsibilities:
Relationship Building & Account Management
- Develop and nurture long-term, strategic relationships with both new and existing clients.
- Act as the primary point of contact, ensuring smooth communication between clients and internal teams.
- Use a consultative approach to identify clients’ business goals and provide value-added services that drive results.
- Proactively engage clients through regular communication to address their needs before they arise.
- Leverage strong relationships to generate client referrals and uncover new business opportunities.
- Oversee contract renewals and negotiations, ensuring high client satisfaction and retention.
- Facilitate regular client feedback sessions to measure satisfaction and improve service quality.
- Provide strategic insights for marketing campaigns based on your close interactions with clients.
- Foster client relationships through personal engagement, including face-to-face meetings, events, and informal get-togethers.
Client Management
- Develop strategic plans to manage, grow, and optimize client accounts.
- Monitor account performance, delivering regular reports and insights to clients.
- Quickly resolve client issues or concerns to maintain high satisfaction and loyalty.
- Ensure clients fully understand and benefit from our full range of services and offerings.
Upselling & Cross-Selling
- Identify and seize opportunities for upselling and cross-selling, tailoring solutions to meet client objectives.
- Present compelling, customized proposals that align with client needs and showcase additional value.
- Monitor sales performance and analyze client data to uncover trends and new opportunities.
- Partner with the sales team to align strategies and drive revenue growth.
- Stay up-to-date on the agency's services to confidently communicate value to clients.
Consulting
- Take a strategic, consultative approach to helping clients achieve their business goals.
- Conduct thorough assessments to identify client challenges and provide tailored recommendations.
- Offer expert advice based on industry trends and best practices to elevate client growth.
- Serve as a trusted advisor, asking probing questions to challenge clients’ perspectives and drive business improvement.
- Deliver impactful presentations and proposals that demonstrate our expertise and solutions.
- Stay ahead of industry trends through continuous learning and professional development.
Project Management
- Collaborate with project managers to ensure resources and teams are aligned with client goals and deadlines.
- Maintain clear and consistent communication between clients and internal stakeholders to meet project expectations.
- Proactively address any delays, ensuring projects are completed on time.
- Utilize project management tools like ClickUp and Instagantt to manage tasks and provide clients with transparency.
- Work closely with internal teams to identify areas for process improvement and operational efficiency.
- Collaborate with internal teams to identify opportunities for process improvement and efficiency.
Pitches and Presentations
- Lead and organize client meetings and pitches, effectively communicating ideas and strategies.
- Participate in brainstorming and creative ideation for pitches, client projects, and strategic initiatives.
Industry Knowledge
- Stay current on market developments and trends within advertising, digital, creative, technology, and marketing.
- Continuously update your knowledge to ensure clients receive cutting-edge advice and solutions.
Requirements:
- Outstanding interpersonal and relationship-building skills.
- Analytical mindset with a focus on data-driven decisions.
- Excellent verbal and written communication skills, with experience presenting to clients.
- Proficiency with digital collaboration tools like Google Drive and ClickUp.
- Strong organizational and multitasking abilities.
- Entrepreneurial spirit with a proactive approach to problem-solving.
- Passionate about delivering exceptional client experiences.
- Familiarity with digital marketing, advertising, creative, or technology industries is a plus.
- Proficiency in Google Suite, especially Google Sheets for reporting and analysis.
Top Skills
Clickup
Google Suite
Instagantt
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The Company
What We Do
Skyrocket Studios is a Branding, Design, and Information Technology services provider focused only on providing the best for your business, offering content marketing services, branding & digital strategy, and user experience design.
linktr.ee/skyrocketstudiosph
