Key Responsibilities
- Build and maintain strong relationships with existing VIP accounts by developing a deep understanding of their shipment handling and business needs.
- Manage day-to-day shipper operations including booking, pickup coordination, delivery monitoring, and issue resolution.
- Ensure shipments meet agreed SLAs, SOPs, lead times, and quality standards.
- Lead and manage the Partnerships/Relationship Sales Team, ensuring productivity, sales activities, and KPI alignment.
- Drive business growth through cross-selling and upselling opportunities within the existing customer portfolio.
- Develop and execute partnership, business development, and go-to-market initiatives in coordination with Sales and Operations teams (Corporate Sales, FM, Sort, MM, LM).
- Monitor key business metrics such as volume, ASP, revenue, and service performance; provide regular reports and updates to the Unit Head.
- Manage overall account performance, including shipment flow, billing, claims, and operational concerns.
- Monitor market trends and competitor activity to support strategic decision-making.
- Coach and develop Account Managers and Account Executives through regular performance and alignment sessions.
Qualifications
- 3–5 years of experience in Account Management, Relationship Management, or Stakeholder Management.
- Background in logistics, supply chain, e-commerce, retail, or freight operations is preferred.
- Strong knowledge of e-commerce and/or social commerce.
- Proficient in English and Filipino.
- Comfortable with data analysis, spreadsheets, and performance metrics.
- Strong leadership, communication, and collaboration skills in a fast-paced environment.
Top Skills
What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
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