Client Relationship Manager

Company:Marsh

Description:

We are seeking a talented individual to join our Broking Team in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you are responsible for a mix of acount management and broking, these roles provide quality advice and service to clients on their insurance products and risk exposure, partner with the sales team to grow the business, and participate in all stages of solution delivery. Ideally someone with 2+ years experience in managing health insurance or general (non-life insurance) portfolio.

We will count on you to:

• Helps prepare business plans and goals.

• Maintains long term relationships with key client decision makers and frequently monitors political, management and other changes within the client organizations to preserve and protect the Company's relationship with the client.

• Supports all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.

• Works on identifying revenue generation, growth and other opportunities by actively developing additional business from existing portfolio and other sources.

• Works on identifying successful account retention and defense strategies to ensure business is retained.

• Maintains an awareness of all moderately complicated claim related matters and assists claims personnel in the negotiation of equitable claim settlements on behalf of clients.

• Maintains meaningful working relationships with insurers through regular contact and liaison to better serve clients.

• Works on developing thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments to better advise professional colleagues and clients.

What you need to have:

• At least 2+ years proven experience in client relationship management or account management within the insurance industry.

• Strong understanding of major classes of insurance and the ability to stay updated on technical and product developments.

• Excellent communication and interpersonal skills to build meaningful relationships with clients and insurers.

What makes you stand out:

• Experience in developing business strategies and implementing growth initiatives.

• Familiarity with complex claim-related matters and negotiation skills.

• Ability to work collaboratively in a team-oriented environment while managing multiple client accounts.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About Marsh:

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.