Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Relationship Manager
What does a great Relationship Manager do at Fiserv?
You will be in charge of your own book of business and ensure high client satisfaction by managing strategic relationships. The merchant portfolio consists of client relationships valued at over $10M in annual processing with high revenue association to the organization.
You'll establish strong working relationships and break down barriers across the company to ensure quality products and services are provided to clients, with overall responsibility for retention and expansion strategy.
What you will do:
- Develop and maintain detailed working knowledge of the assigned accounts- key business drivers, business model and competitive landscape
- Anticipate needs by proactively gauging client requirements, responding to requests, preparing proposals and developing solutions from Fiserv’s offerings
- Develop and maintain solid business relationships with various decision-makers and influencers at all levels at each assigned account
- Engage Fiserv business owners to review monthly performance data, implementing remedial actions when necessary to control and eliminate Fiserv and client liability
- Negotiate contracts as client contracts near expiry
- Work collaboratively with internal teams to improve processes and ensure clients understand our value proposition and how they can succeed with Fiserv.
What you need to have:
- Experience working with and presenting to C-level executives
- 5 years' experience managing a large net worth portfolio
- Acquiring or payment industry experience
- Experience growing revenue by incremental sales
- Experience negotiating large enterprise contracts
- Occasional travel is a requirement
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
What We Do
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider serving the financial services industry, driving innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. For more information, visit www.fiserv.com.