Position: Relationship Manager (m/f/d)
(internal Business Title: Partner Success Manager)
Location: Frankfurt, hybrid or London, hybrid
Languages: German and English required
About our Team
At LexisNexis Risk Solutions, we partner with organisations to solve some of the world’s most complex risk challenges. Our team works at the forefront of fraud prevention, identity verification, and financial crime compliance, delivering solutions that help customers grow, improve efficiency, and enhance customer experiences.
You’ll be joining a high-performing, collaborative sales team that’s focused on delivering value through strong partnerships and long-term customer success.
About the Role
We’re looking for a Relationship Manager (m/f/d) to support and grow our partner channel, which represents a significant portion of our overall business.
This is a relationship-focused role where you will manage a portfolio of strategic partners, ensure successful adoption of our solutions, drive retention and growth. You’ll work closely with Partner Business Development Managers to support both existing relationships and new opportunities.
This is an excellent opportunity for a motivated, early-career professional looking to build a long-term career in account management within a global organisation.
Responsibilities:
Build and maintain strong, trusted relationships with partners
Drive partner success through adoption, engagement, and retention strategies
Coordinate and facilitate Quarterly Business Reviews (QBRs) with key partners
Support onboarding, training, and ongoing partner enablement
Identify opportunities for upselling and cross-selling (in partnership with BDMs)
Act as a central point of coordination between partners and internal teams
Prepare presentations, reports, and partner engagement materials
Manage day-to-day partner requests, including onboarding and administrative processes
Collaborate with sales, product, and operations teams to ensure seamless partner experience
Occasional travel
Requirements:
Proven experience in account management, customer success, or partner management (approx. 2–4 years)
Strong ability to build and maintain lasting client relationships
Excellent communication and stakeholder management skills
Comfortable balancing client-facing activity with administrative responsibilities
Ability to work independently and manage multiple priorities
Strong problem-solving mindset with a proactive approach
Experience in SaaS, technology, or risk-related industries is highly regarded
Exposure to partner or channel ecosystems is advantageous
Familiarity with CRM tools (e.g. Salesforce) preferred
We promote flexibility and a healthy work-life balance. This role is for our office in Frankfurt with a hybrid working model (typically 2 days in the office), alongside opportunities to engage with partners both virtually and face-to-face.
Working for youWe know that your wellbeing and career growth are key to long-term success. We offer:
Competitive salary and incentive structure
Clear career development pathways across sales and account management
Access to learning and development resources
Global benefits and wellbeing initiatives
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. We provide customers with insights and technologies that drive growth, improve operational efficiencies, and enhance customer experiences.
Our solutions span fraud and identity management, financial crime compliance, and payments, helping organisations navigate risk with confidence in an increasingly complex world.
Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Proven experience in account management, customer success, or partner management (approx. 2-4 years)
- Fluent German and English
- Strong ability to build and maintain lasting client relationships
- Excellent communication and stakeholder management skills
- Comfortable balancing client-facing activity with administrative responsibilities
- Ability to work independently and manage multiple priorities
- Strong problem-solving mindset with a proactive approach
- Experience in SaaS, technology, or risk-related industries
- Exposure to partner or channel ecosystems
- Familiarity with CRM tools (e.g. Salesforce)
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
