The Role
Build and maintain relationships with active trading clients, provide compliant market updates and trading support, respond to transaction and account-service inquiries, handle complaints, and improve engagement and retention. The role requires knowledge of equity markets and complex derivatives, particularly options, along with short-term trading insight. Responsibilities also include client seminars, investment briefings, investor education, referral identification, and adherence to Hong Kong regulatory and compliance requirements.
Summary Generated by Built In
Key Responsibilities:
- Demonstrate a strong interest in short-term trading and a sound understanding of equity markets and relevant financial derivatives.
- Monitor market trends and client trading preferences, build trusted relationships with clients, and provide timely, professional and compliant market information and trading-related support to contribute to team objectives.
- Maintain effective client relationships, respond to client enquiries relating to transactions and account services, and enhance client engagement and retention through needs-based and compliant service.
- Provide regular market updates and analysis to clients; respond promptly to daily enquiries and service requests; and handle client feedback, complaints and issues in accordance with internal procedures to maintain a high standard of client satisfaction.
- Strengthen long-term client relationships and client loyalty through one-to-one engagement, client seminars, investment strategy briefings, investor education sessions and other approved client engagement activities; identify appropriate referral opportunities in line with clients’ needs and internal policies.
Requirements
- Bachelor's degree or above, majoring in finance, economics or related fields is preferred
- Proficient in Cantonese and Mandarin as working languages, English fluency is a plus
- Eligible Hong Kong work visa (e.g., IANG, TTPS, QMAS)
- Solid basic knowledge of Financial Market, proficiency in the trading rules of complex financial derivatives such as options
- 2 years or more of experience in complex derivatives trading, and personal high-frequency trading experience is preferred
- Passionate about the trading sector, familiar with the characteristics of short-term trading client groups, equipped with keen market insight, strong trading thinking and psychological gaming ability, capable of independently analyzing market trends and formulating short-term trading strategies
- Possess excellent communication skills, strong teamwork spirit and a keen sense of purpose; customer-oriented with sound service awareness, capable of delivering exceptional quality services to clients; customer-oriented with sound service awareness, capable of delivering exceptional quality services to clients
- Candidates with experience in brokerage derivatives trading, customer transaction operation services, and risk compliance awareness will be given priority.
- Candidates holding Type 1 and Type 4 licenses issued by the Securities and Futures Commission of Hong Kong, or having passed Papers 1,7 & 8 of the Securities and Futures Examination will be given priority
Skills Required
- Bachelor's degree or higher in finance, economics, or a related field
- Proficiency in Cantonese and Mandarin as working languages
- English fluency
- Eligible Hong Kong work visa, such as IANG, TTPS, or QMAS
- Basic knowledge of financial markets and proficiency in trading rules for complex financial derivatives, including options
- At least 2 years of experience in complex derivatives trading
- Personal high-frequency trading experience
- Passion for trading and familiarity with short-term trading client groups
- Ability to analyze market trends and formulate short-term trading strategies independently
- Excellent communication skills, teamwork, client orientation, and service awareness
- Experience in brokerage derivatives trading, customer transaction operations, and risk compliance
- Hong Kong Securities and Futures Commission Type 1 and Type 4 licenses
- Passing Securities and Futures Examination Papers 1, 7, and 8
Futu Holdings Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Futu Holdings Limited and has not been reviewed or approved by Futu Holdings Limited.
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Healthcare Strength — Health insurance in the U.S. arm is described as strong, with some accounts citing employer-paid premiums for employees. Core medical coverage is listed across U.S. roles.
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Retirement Support — Retirement programs are offered by region, including a U.S. 401(k) with employer contribution and Hong Kong MPF participation. PRC and Singapore roles align with statutory social insurance and CPF-related schemes.
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Equity Value & Accessibility — Equity compensation exists via a group share incentive plan, with some roles in U.S. subsidiaries receiving RSUs at hire. Where granted, equity can meaningfully augment total compensation.
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The Company
What We Do
Futu Holdings Limited (Nasdaq: FUTU) is a leading fintech company committed to transforming the investing experience for investors worldwide. With a global presence across Hong Kong, Singapore, the U.S., Australia, Canada, Japan, Malaysia, and New Zealand, we serve over 26 million users through our one-stop digital platforms, Futubull and moomoo, enabling everyone to become a better investor on the go. At Futu, our mission remains unchanged since day 1: make investing easier and not alone. We empower investors of all levels to confidently navigate the market with all the essential tools and data to achieve their financial goals. Together, we strive to build a world where smarter investing is within reach for all.
