Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Regional Technical Services Manager leads the organization focused on the technical support requirements of our most valuable customers in APAC region, focusing on post project implementation, quality and SLA metrics, and customer satisfaction support. This role will work across the Operations and Support teams to optimize the efficiency of the organization and develop common tools for the TSM Organization.-
Some of What You'll Do
Scope of the Role:
- Direct Reports: This is a management role with direct reports.
As a Syniverse leader we expect you to amplify the careers of team members through coaching and development opportunities. By doing so you demonstrate that:
- You appreciate – the work, your team, and the customers you serve.
- You accelerate – skill growth, build networks and expand possibilities.
- You accept – by making space for all ideas and inviting diversity of thought.
- You acknowledge – and lead with empathy, vulnerability, and honesty.
Key Responsibilities
- Leads a team of Technical Service Managers that provide post-implementation technical solutions to the client's business problems and gain in depth knowledge of the client’s technical environment to help prevent issues.
- Strong technical and customer communications skills in resolving challenging technical customer issues.
- Work closely and partner with the CSM Team supporting our key accounts, customer SLAs, metrics, QBR and business growth opportunities.
- Provide subject-matter expertise to internal and external customers as it pertains to the Syniverse product portfolio.
- Support key customers on technical and/or operational executive escalations.
- Develop executive-level relationships with key customer decision makers/influencers within their operations and/or technical organizations.
Experience, Education, and Certifications:
- Bachelor’s degree in Computer Science, Business Management, or related field (or equivalent job-related experience).
- 8+ years of general business experience including:
- Developing and managing product portfolios; and/or
- Proven success in organizational / technical leadership positions; and/or
- Telecommunications industry in roaming area or related technology background
Additional Requirements:
- Strong technical and telecom industry background.
- Proven ability to hire, develop and manage technical staff; strong employee relations skills.
- Ability to apply business logic, technical expertise, and knowledge of Syniverse products, services, and apply commercial strategies to analyze technical issues and arrive at successful outcomes.
- Strong negotiation, influence management, and conflict resolution skills.
- Excellent presentation and communication skills (written and verbal).
- Ability to quickly develop effective working relationships with internal and external contacts.
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
Top Skills
What We Do
Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future. Thank you for connecting with Syniverse on LinkedIn. Our LinkedIn page is designed to be an environment where members can engage in respectful and encouraging conversation. All comments – whether in agreement or not – are welcomed and encouraged to foster lively conversation. Accordingly, when responding to a post, we ask that you keep your response respectful, and while we may not be able to monitor every post, please be aware that we reserve the right to remove posts and all material deemed inappropriate, at our discretion. This includes, but is not limited to, abusive, threatening, offensive, hateful, derogatory, spam, fraudulent, deceptive, disruptive, and marketing messages and content. Any violation of these rules may result in being banned, at our discretion.
