Jobs at Syniverse

Leads the strategic direction, architecture, engineering, security, and operational excellence of Syniverse’s internal and customer-facing network infrastructure. Oversees network design, deployment, maintenance, optimization, compliance, budgeting, vendor relationships, and risk mitigation. Manages and mentors network managers, architects, and engineers while establishing engineering standards, operational processes, and continuous improvement practices.

Manage assigned customer accounts as the primary point of contact, build trusted client relationships, support onboarding and implementation, resolve escalations, monitor customer-success KPIs, and identify value and revenue-growth opportunities. The role includes customer meetings, business reviews, documentation in Salesforce, special-request management through billing, collections collaboration, and development of use cases and service-improvement recommendations.

Supports, monitors, maintains, and optimizes Java applications and production servers running on Linux. Provides escalated technical support, coordinates incident resolution, performs root cause analysis, investigates logs and database activity, monitors application and system health, supports performance benchmarking, executes production user acceptance testing, and drives continuous improvement.

Provides escalated technical support for complex application and infrastructure issues. Installs, monitors, maintains, and optimizes production servers, software, databases, and cloud services. Performs root cause analysis, log and metrics research, application health monitoring, incident prioritization, performance benchmarking, user acceptance testing, and issue resolution. Coordinates internal teams and third-party vendors while maintaining ownership of support cases and communicating with technical and non-technical customers.

Provide escalated technical support and ownership for complex production issues, install/configure and optimize servers and network infrastructure, monitor application and system health, perform capacity planning and benchmarking, analyze logs and metrics, participate in database design reviews, and communicate with customers and stakeholders to resolve and prevent incidents.

Design, develop, test, debug, and maintain enterprise software. Learn codebase, attend design meetings, write and fix code, perform analysis and testing, and mentor junior engineers.