Jobs at Syniverse

Owns Windows and endpoint security architecture, hardening, risk remediation, DLP, DSPM, incident response, and Splunk detection engineering. The role develops automation, investigates security incidents, maintains Windows security baselines, supports threat modeling and risk acceptance, and partners with SOC and detection engineering teams. It also serves as a technical escalation point and mentors security engineers while communicating risks and remediation status to technical and business stakeholders.

Provides escalated technical support for complex customer, application, and infrastructure issues. Installs, monitors, maintains, and optimizes production servers and software; analyzes logs, database entries, metrics, alarms, and application health data; performs root cause analysis, testing, benchmarking, and troubleshooting; coordinates internal teams and vendors through resolution; and executes improvements to production performance and reliability.

Provides escalated technical support for complex application and infrastructure issues. Installs, monitors, maintains, and optimizes production servers, software, databases, and cloud services. Performs root cause analysis, log and metrics research, application health monitoring, incident prioritization, performance benchmarking, user acceptance testing, and issue resolution. Coordinates internal teams and third-party vendors while maintaining ownership of support cases and communicating with technical and non-technical customers.

Provides transactional legal support across commercial contracts, amendments, renewals, and customer proposals. Reviews and negotiates terms with customers and vendors, coordinates legal matters with internal departments, prepares legal documentation, assists with corporate entity management, and supports senior counsel on contract-related assignments.

Develop and troubleshoot software for new and existing products, coordinate releases and installations, resolve technical issues, support testing and quality controls, and monitor software security. The role also analyzes system requirements, performs post-release health checks, prepares project status reports, and collaborates with engineering teams and customers to address problems and improve performance.

Provide escalated technical support and ownership for complex production issues, install/configure and optimize servers and network infrastructure, monitor application and system health, perform capacity planning and benchmarking, analyze logs and metrics, participate in database design reviews, and communicate with customers and stakeholders to resolve and prevent incidents.

Manage assigned customer accounts as the primary point of contact, build trusted client relationships, support onboarding and implementation, resolve escalations, monitor customer-success KPIs, and identify value and revenue-growth opportunities. The role includes customer meetings, business reviews, documentation in Salesforce, special-request management through billing, collections collaboration, and development of use cases and service-improvement recommendations.

Supports, monitors, maintains, and optimizes Java applications and production servers running on Linux. Provides escalated technical support, coordinates incident resolution, performs root cause analysis, investigates logs and database activity, monitors application and system health, supports performance benchmarking, executes production user acceptance testing, and drives continuous improvement.

Design, develop, test, debug, and maintain enterprise software. Learn codebase, attend design meetings, write and fix code, perform analysis and testing, and mentor junior engineers.