We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM? Come for a career, stay for the fun!
Here’s what’s waiting for you:
HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
Recognition through our Value Awards — we celebrate your wins
Real career growth with internal promotions
Meaningful work with talented and supportive teams
Your future matters:
900 internal promotions every year
2,700+ leadership training courses
Extra rewards along the way:
14th Month Pay for employees who complete 5 years with us
Generous referral incentives of up to ₱42,000 depending on the role
Enjoy work-life balance:
12 Vacation Leaves*
12 Sick Leaves*
1 Birthday Leave*
Picture a busy day of glazing jobs spread across a region, each with its own subcontractor, timeframe, and customer expectation. Somewhere in the middle of that is a calm, organised voice on the phone, matching the right subcontractor to the right job, keeping everyone informed, and making sure nothing falls through the cracks. If you enjoy juggling a moving schedule and solving problems on the fly, this role puts you right at the centre of it. You will be working on behalf of a long standing Australian client in the glass repair and replacement industry, supporting their Regional Subcontract Planning function. At Acquire Intelligence, we invest in our people and build careers, not just fill roles. Your work will directly shape how smoothly every job in your region runs from booking through to completion.
Role Snapshot
The Regional Subcontract Planner is a voice based role responsible for coordinating subcontractor scheduling and dispatch for a designated region, managing relationships with subcontractors, and keeping customers and internal teams informed of job status. The role involves regular phone contact with subcontractors and customers, across a confirmed day shift of 8:00am 5:00pm AEST (Sydney/Melbourne time, adjusting automatically with Australian daylight saving)
Key ResponsibilitiesSubcontractor Coordination & Scheduling• Coordinate and dispatch jobs to subcontractors within agreed timeframes, prioritising urgent work as it arises.
• Maintain regular phone contact with subcontractors to confirm availability, job status, and any changes.
• Communicate schedule changes, delays, or conflicts promptly to customers and internal teams.
Customer Service• Deliver a professional, friendly, and solutions focused experience on every call.
• Maintain two way communication with internal stakeholders so everyone is briefed with current information.
• Ensure jobs are executed in line with customer expectations from booking through to completion.
Compliance & Invoicing Support• Ensure there are no obstacles to jobs being invoiced on a timely basis.
• Keep customer portals accurately updated, working collaboratively with other functions to secure this outcome.
• Ensure invoices are accurate and in line with contractual and business rules. Continuous Improvement
• Bring a 'thinking outside the square' mindset to solve recurring scheduling problems.
• Suggest and support improvements to existing scheduling and dispatch practices. Qualifications & Experience Essential
• Confident, clear phone communicator with strong stakeholder management across contractors, branches, and customers.
• Experience coordinating resources and managing workloads across multiple regions.
• Strong problem solving, able to resolve coverage, attendance, and job related issues quickly and effectively.
• Excellent attention to detail, ensuring work orders, pricing, and contractor paperwork are accurate.
• Sound decision making on contractor selection, escalation, and job allocation.
• Clear and professional communication skills, both verbal and written.
• Confident using SimPRO, client portals, and other business systems.
• Commercially aware, with an understanding of pricing, margins, client requirements, and contractor costs.
• Strong time management, prioritising urgent jobs while maintaining service levels across all regions.
Desirable• Understanding of glazing, insurance, building repairs, and subcontractor management
What we value:We are proud of our diverse global team, all working in a collaborative environment and guided by these shared values:
Curious and Clever: Smart questions spark smart solutions.
Entrepreneurial Energy: Think like an owner. Solve like a founder.
Fast with Intent: We move fast and deliver real results.
Laugh and Learn: We don’t take ourselves too seriously, just our results
Join the A-Team and experience the A-Life!
Skills Required
- Confident, clear phone communicator with strong stakeholder management across contractors, branches, and customers.
- Experience coordinating resources and managing workloads across multiple regions.
- Strong problem solving; able to resolve coverage, attendance, and job related issues quickly and effectively.
- Excellent attention to detail, ensuring work orders, pricing, and contractor paperwork are accurate.
- Sound decision making on contractor selection, escalation, and job allocation.
- Clear and professional communication skills, both verbal and written.
- Confident using SimPRO, client portals, and other business systems.
- Commercially aware, with an understanding of pricing, margins, client requirements, and contractor costs.
- Strong time management, prioritising urgent jobs while maintaining service levels across all regions.
- Understanding of glazing, insurance, building repairs, and subcontractor management.
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
