Jobs at Acquire Intelligence

Supports recruitment operations by managing job advertisements, sourcing and screening candidates, coordinating interviews and inductions, processing timesheets, maintaining recruitment records, and liaising with candidates and clients. The role also supports account managers, handles confidential information, ensures work health and safety compliance, and participates in an after-hours on-call roster.

Handles accounting operations for Australian businesses, including month-end close, reconciliations, invoicing, accounts payable and receivable, journal entries, financial reporting, cash-flow tracking, payroll processing, tax and statutory lodgments, and ad hoc reporting. The role requires CPA certification, attention to detail, strong communication, and familiarity with Xero and general accounting processes.

Investigates and manages information security incidents, identifies root causes, documents corrective and preventive actions, tracks remediation, and coordinates risk and compliance controls. The role supports audits, risk assessments, policy documentation, card data discovery, and security initiatives while promoting accountability and continuous improvement across the organization.

Manages information security risk and compliance programs, including ISO-based risk assessments, internal audit planning, documentation reviews, corrective action tracking, and audit remediation. Coordinates with process owners to address non-compliance, prepares leadership reports, supports internal and external audits, reviews compliance deliverables, and contributes to data privacy and information security initiatives.

Manage complex, escalated customer complaints involving regulatory and privacy matters. Responsibilities include investigating complaints, preparing written responses, coordinating remediation, conducting root-cause analysis, and maintaining regulatory readiness. The role serves as an internal subject-matter expert on Australian telecommunications complaint handling, consumer protections, privacy requirements, ACMA and OAIC expectations, and Telecommunications Industry Ombudsman dispute processes.

Evaluates live and recorded customer interactions for compliance and service quality. Conducts coaching and new-hire certification, analyzes quality trends, identifies critical errors, leads calibration sessions, handles evaluation disputes, and recommends process improvements. Collaborates with Operations, Training, and other stakeholders while providing occasional call, back-office, and audit support.

Evaluates live and recorded customer interactions for compliance and service quality, conducts coaching and new-hire certification, analyzes quality trends, identifies critical errors, supports calibration and QA rollouts, handles evaluation disputes, and recommends process improvements. The role collaborates with Operations, Training, and other stakeholders while occasionally supporting calls, back-office work, and audits.

Provides onsite technical support by troubleshooting hardware and software, installing and configuring desktops, laptops, peripherals, images, and applications. Documents and escalates incidents, tests equipment and tools, supports users during incidents, and assists with technology projects, changes, and implementations.

Own and improve a Salesforce environment by configuring the platform, designing and troubleshooting Flows, deploying Agentforce AI agents, enriching CRM data, and integrating external systems through APIs and webhooks. The role supports production operations, data quality, release management, monitoring, documentation, and stakeholder solution design. It requires hands-on Salesforce administration and development experience, advanced automation skills, production Agentforce experience, and the ability to work with Apex and integrations.

Provides onsite technical support by troubleshooting hardware and software issues, installing and configuring desktops, laptops, peripherals, images, and applications. Evaluates equipment and system tools, documents and tracks incidents, escalates unresolved issues, supports end users during incidents and technology projects, and ensures hardware accessories are functional and usable.

Handles customer support tickets across email, chat, and contact forms. The role focuses on resolving inquiries, maintaining high customer satisfaction, responding efficiently, and meeting performance targets for ticket reopen rates, message volume, and CSAT. Specialists use Gorgias data and customer satisfaction surveys to monitor individual performance while balancing response quality and productivity.

Manage non-portal debtor accounts, pursue overdue invoice collections, resolve billing disputes, reconcile customer payments, maintain accurate ERP records, and prepare monthly client statements. The role collaborates with billing and project teams, communicates with clients and internal stakeholders, tracks collection activity, escalates unresolved issues, and supports accurate, timely financial reporting.

Handle inbound customer calls for an energy retailer, identify customer needs, recommend suitable energy plans, explain pricing and conditions, and convert enquiries into sales. The role requires meeting sales and quality targets, using multiple systems, complying with industry requirements, and working onsite in South Yarra on a Monday-to-Friday rotating roster. Paid induction, ongoing coaching, commissions, incentives, and development are provided.

Engages existing customers through inbound and outbound calls to promote upgrades, products, services, discounts, and cross-sell opportunities. Builds customer relationships, answers product and account questions, ensures customers receive suitable solutions, and meets weekly and monthly sales targets while maintaining high customer satisfaction and following information security and data privacy policies.

Monitor and interpret Australian telecommunications regulations, identify compliance gaps, maintain customer and regulatory documentation, develop SOPs, coordinate required customer communications, support telecom service orders and sales quoting, assist with onboarding and billing enquiries, and improve internal workflows and recordkeeping.

Provides cross-trained back-office support across booking administration, quoting, pricing, product identification, case reviews, audits, and scheduling. The role requires accurate data entry, CRM and Microsoft Office use, queue management, outbound customer communication, escalation of unclear cases, and flexibility across rotating daytime shifts. The consultant supports automotive-related jobs and contributes to service quality and process improvement.

Provides administrative and data-entry support to the sales team, including processing bookings, monitoring schedules, preparing proposals and campaign reports, coordinating material changes, and tracking airtime and client performance. Communicates with internal and external stakeholders through email and collaboration tools, maintains accurate records, supports invoicing checks, and assists sales executives and managers with routine operational tasks.

Provides Level 1 technical support for internet, broadband, NBN, email, mobile, IPV, and phone services. Troubleshoots and resolves customer issues, escalates cases when necessary, coordinates with suppliers and dealers, maintains accurate customer records, handles complaints, and delivers tailored solutions to improve satisfaction and prevent cancellations. The role also supports quality standards, process improvements, and team performance.

Maintains accurate financial records and prepares monthly, quarterly, and annual financial statements. Manages balance sheet reconciliations, profit and loss reporting, income statement analysis, journal entries, accruals, and month-end and year-end close activities. Performs variance analysis, investigates discrepancies, supports budgeting and forecasting, improves financial controls, and provides financial insights to management. Ensures accounting records are complete, accurate, properly documented, and audit-ready.

Manages day-to-day delivery across multiple contact center accounts, ensuring SLA, KPI, profitability, sales, and revenue-growth targets are met. Leads team development, workforce planning, client relationships, reporting, escalations, onboarding, and process improvement. Partners with clients and internal commercial teams to expand accounts, improve conversion, and support scalable operations.