Jobs at Acquire Intelligence

Manage motor insurance policies and claims from initiation through resolution. Ensure regulatory compliance, assess risks, review premiums and claims histories, monitor budgets, reduce losses, maintain documentation, prepare reports, and coordinate with brokers, underwriters, claims adjusters, clients, and vendors. Provide responsive client service while ensuring accurate, timely, and cost-effective insurance operations.

Process high-volume Australian and New Zealand payroll transactions, including employee changes, timesheets, leave, deductions, entitlements, and terminations. Triage payroll queries, maintain digital records, support reconciliations and reporting, follow compliance procedures, identify anomalies, and recommend process improvements. The role also requires accurate data entry, employee and manager support, and occasional mentoring of colleagues.

Processes vendor invoices and employee reimbursements, performs three-way matching, reconciles vendor statements, resolves payment variances, maintains supporting documentation, and responds to accounts payable inquiries. The role requires accounting experience, strong Excel and ERP skills, process improvement capability, and familiarity with BPO or shared services environments.

Performs accounting and owners corporation administration, including monthly reporting, management packs, GST and BAS preparation, audit support, debt collection, budgeting, compliance checks, document management, meeting coordination, and committee support. The role requires strong accounting knowledge, attention to detail, communication skills, and familiarity with strata operations. It is a hybrid position requiring at least five years of relevant experience and immediate availability.

Provides inbound technical support for consumer electronics customers by troubleshooting audio, video, and connectivity issues; answering product, warranty, and policy questions; documenting interactions in Oracle; escalating complex concerns; and identifying appropriate upselling opportunities. The role emphasizes customer satisfaction, KPI achievement, accurate issue resolution, professional communication, and adaptability to shifting schedules and evolving technologies.

Generates and qualifies telecommunications sales opportunities through outbound calls, targeted emails, LinkedIn research, and consultative discovery. Manages prospect data and pipelines in Salesforce, schedules qualified meetings for Account Managers, maintains accurate CRM records, supports forecasting, and collaborates on sales strategy. Success requires meeting activity targets, producing high-quality leads, building prospect relationships, and demonstrating resilience, persuasive communication, and strong organizational skills.

Provides phone, chat, email, and case-based support for healthcare practice software. Troubleshoots synchronization and other technical issues, manages cases through resolution, educates clients on product features and self-service resources, and trains medical professionals and staff. The role emphasizes first-contact resolution, product expertise, client communication, customer satisfaction, and achievement of service-level and performance metrics.

Conducts call and transaction audits, validates compliance, provides coaching, and builds dashboards and executive reports. Analyzes quality, renewal, churn, documentation, and operational trends; forecasts risks and identifies root causes. Translates data into revenue and compliance insights, supports calibration, defines KPIs, and improves reporting processes using Excel, BI tools, SQL, CRM, and contact center platforms.

Provide high-level administrative support to the CEO: manage diary and email, maintain Microsoft Dynamics CRM, perform quality checks and coordination, assist with sales and reporting, write correspondence, and use CIMS/SQL and Microsoft Office to support operations and records management.

Provides high-volume sales and consignment support across multiple platforms and systems. Responsibilities include managing listings, inventory, pricing, contracts, records, task queues, documentation, and stakeholder updates while following SOPs. The role also supports coordinators during peak periods, contributes to process improvements, participates in training, and assists with cross-functional operational projects. Accuracy, organization, productivity, and timely completion are essential in a deadline-driven environment.

Provide day-to-day administrative support including calendar management, document preparation, filing, data entry, CRM updates (Zoho), correspondence, meeting and travel coordination, office supplies management, and general office operations to ensure efficient, organised workflows.

Leads strategic customer success engagements as a Dedicated Success Engineer, building trusted relationships, driving adoption and platform value, managing success plans, and supporting escalations. Coaches and mentors DSE team members, supports onboarding, reviews deliverables, monitors workload and capacity, identifies operational risks, and contributes to playbooks and workforce planning. Partners cross-functionally with Support, Product, Professional Services, Customer Success, and Engineering to resolve customer issues and improve service delivery.

Supports a broad offshore back-office function across job administration, bookings, quotes, pricing, product identification, case reviews, audits, and scheduling. The role requires moving between task queues, maintaining accurate records, using CRM and office systems, handling customer and insurance-related requests, escalating unclear cases, and identifying process improvements. Rotating weekday shifts operate within a 5:00 a.m. to 6:00 p.m. Philippine Time coverage window.

Manages legal and professional-services billing processes, including eBilling compliance, bill and pre-bill distribution, WIP reporting, disbursements, reversals, write-offs, and client SLA adherence. The role collaborates with lawyers, partners, and fee-earners, maintains billing documentation in FileSite, analyzes billing data, and supports process improvements to reduce WIP and improve cash flow.

Manage daily accounting operations, including bank and credit card reconciliations, accounts payable and receivable, payroll processing, GST and BAS compliance, general ledger reconciliations, month-end close, fixed assets, and balance sheet schedules. The role also handles client communication, financial queries, tax reconciliations, and accounting support using Microsoft Dynamics 365 Business Central.

Manage online customer enquiries, orders, deliveries, refunds, returns, warranties, and product issues across websites and marketplace portals. Monitor SLAs, maintain case records, investigate fulfilment problems, coordinate with logistics and warehouse teams, and escalate technical issues through Freshdesk. Review service performance, identify recurring problems, improve processes, and collaborate with internal teams and marketplace partners to deliver timely customer resolutions.

Monitors and manages contact center queues in real time, adjusting agent assignments, skill routing, and queue priorities to maintain service levels. Escalates anomalies, analyzes queue performance reports, communicates with operations teams, and supports root-cause reviews and corrective actions. The role requires strong knowledge of contact center metrics, workforce management principles, and rapid data-driven decision-making in a fast-paced environment.

Provide omnichannel customer support for a UK ticketing and events provider. Handle bookings, ticket orders, cancellations, refunds, and event-related enquiries through phone, email, chat, and social media. Resolve issues at first contact, maintain accurate records, follow service processes, and deliver a high-quality customer experience while managing competing priorities in a fast-paced environment.

Designs and develops engaging e-learning courses, interactive modules, videos, presentations, and other digital training materials. Collaborates with subject matter experts, applies instructional design models such as ADDIE and adult learning principles, and revises content using feedback and performance metrics. The role requires multimedia production, visual design, strong writing, attention to detail, project organization, and proficiency with Articulate 360, Canva, and Microsoft Office.

Manage the local Philippine payroll team, oversee Employment Hero and KeyPay platforms, optimize payroll workflows, and ensure compliance with Australian legislation, awards, taxes, superannuation, and audits. Lead payroll projects, reporting, and insights to support business decisions and employee experience. Provide hands-on payroll support and complete full pay runs during the Payroll Officer’s leave. Manage two direct reports: a Payroll Officer and HR Administrator.