Jobs at Acquire Intelligence

Build and operate production web applications across PHP, Laravel, Node.js, React, and Next.js. Design APIs, CRM integrations, automation workflows, databases, and secure infrastructure. Administer Linux servers and containers, implement CI/CD, testing, monitoring, disaster recovery, and layered security controls. Own delivery from design through deployment, maintain comprehensive documentation, collaborate with cross-functional teams and clients, and track reliability, performance, quality, and cost metrics.

Design and develop e-learning courses, storyboards, videos, and interactive modules using instructional design models (e.g., ADDIE). Collaborate with SMEs, produce multimedia assets, revise content from feedback, and ensure materials meet quality and organizational goals.

Executes high-volume inside sales activities from prospecting through closing, manages assigned client accounts, develops pipelines, converts inbound and outbound opportunities, and supports account growth and retention. The role uses calls, email outreach, sales cadences, targeted campaigns, solution-based selling, and Salesforce CRM documentation while coordinating with internal teams and achieving sales targets.

Provides remote administrative support for a real estate business, including sales file management, contract and deposit correspondence, AML assistance, settlement preparation, banking reconciliation, advertising uploads, social media content, marketing coordination, phone coverage, property management support, invoicing, database updates, and key-system administration.

Handle end-to-end accounts receivable: raise and correct invoices, apply payments, reconcile receipts, manage collections and disputes, support month-end close, and maintain AR controls and customer account data aligned with Australian GST rules.

Cross-trained contact center/back-office agent handling job administration, quotes/pricing, product identification, case review, audits, and scheduling support. Work across multiple systems (CRM, email, chat), maintain accuracy, escalate issues, and help drive continuous improvement while supporting rotating day shifts within a Philippine Time coverage window.

Monitor live and recorded agent interactions to ensure compliance with quality standards; perform evaluations, root-cause analysis, reporting, and coaching. Collaborate with Operations, Training, HR, and clients on calibrations, rollouts, process improvements, audits, and dispute resolution to improve agent performance and customer experience.

Lead and manage Manila-based admin and finance teams delivering administrative, assistant, and financial support to Melbourne OC Managers. Ensure strict compliance with SOPs and the Owners Corporations Act 2006 (Vic), maintain data integrity in Urbanise/My Community Portal, perform quality checks, oversee accounts payable and levy processes, and report to Melbourne management on performance, risks and compliance.

Produce high-quality print and digital design assets for marketing clients, manage brand consistency and shared assets, prepare print-ready files to professional standards, liaise with account managers and clients, and support signage production processes.

Monitor live and recorded agent interactions for quality and compliance, perform evaluations, provide coaching, prepare root-cause and trend reports, coordinate with Ops/Training/HR on issues, facilitate QA certification and calibration, support process improvements and occasional back-office or security audit tasks.

Leads day-to-day customer experience and back-office operations, ensuring productivity, quality, service-level, and client commitments. Responsibilities include monitoring performance, managing escalations, developing Team Leaders, driving engagement and succession planning, analyzing processes, supporting automation and continuous improvement, and collaborating with Workforce, Finance, HR, Quality, IT, and Compliance teams. The role also supports client reviews, operational planning, and strategic initiatives.

Provides administrative and finance support across multiple business units. Responsibilities include coordinating services and travel, managing insurance and vendor communications, maintaining confidential records, entering and coding financial data, preparing profit and loss statements, reconciling transactions, supporting invoicing and month-end close, and following up on deadlines and discrepancies.

Manage a high-volume portfolio of SMB SaaS accounts, using customer data and health signals to prioritize engagement. Build relationships, conduct customer reviews, drive product adoption, identify upsell opportunities, manage renewals, reduce churn, and cultivate client advocates. Maintain accurate CRM records and health scores, provide support during escalations, and collaborate with Sales, Support, and Product to resolve customer needs.

Lead HR business partnering for assigned accounts, driving employee engagement, retention, compliance, and performance. Manage HR Advisors, implement feedback and performance initiatives, analyze attrition, ensure policy and labor law compliance, and use HR data to inform retention and performance improvements.

Leads operational performance and client delivery across multiple BPO programs, ensuring SLA, quality, and contractual achievement. Builds client relationships, develops operations leaders, resolves complex challenges, analyzes performance data, drives continuous improvement, and coordinates with Finance, HR, Workforce Management, Quality, and IT. The role is client-facing, commercially aware, and may involve occasional international travel.

Handle day-to-day consumer cases and calls, provide accurate information and first-time resolutions, educate consumers on legislation and credit reports, support stakeholders, and perform administrative tasks such as processing consumer report requests, amendments, and liaising with third parties while maintaining regulatory obligations.

Lead analytics and operations initiatives for Customer Success: build dashboards and analyses, run cross-functional projects, identify risks and opportunities, and partner with leadership to improve processes, retention, and customer health.

Lead Workday HCM implementation, configuration, administration, testing, reporting, dashboarding, analytics, troubleshooting, and system updates. Translate stakeholder requirements into customized solutions across HCM, Payroll, Benefits, Talent, Engagement, and Learning modules. Maintain data accuracy, provide end-user training and support, document processes, collaborate with vendors and People and Culture teams, and use Excel and Power BI to generate workforce insights.

Prepares and analyzes financial reports, reconciles accounts, posts journal entries, allocates payroll expenses, and supports month-end, year-end audit, and regulatory reporting. The role interprets customer and vendor contracts for revenue and expense recognition, analyzes client and campaign profitability, produces cost center reports, and recommends financial process improvements. It requires accurate independent work, strong stakeholder collaboration, and full-time onsite attendance in Ortigas City.

Manages a portfolio of clients by improving customer health, adoption, renewals, and retention. Maintains stakeholder relationships, leads stewardship meetings and business reviews, coordinates issue resolution, and develops corrective action plans for at-risk customers. Identifies upsell and cross-sell opportunities, manages feature requests, maps customer personas, and collaborates cross-functionally to improve the customer lifecycle and deliver desired outcomes.