Jobs at Acquire Intelligence

Provide administrative HSEQ support for GEG including contractor prequalification and inductions, maintain HSEQ and client portals, perform data entry and reporting, manage contractor registrations and documentation, assist with safety training, audits and corrective actions, and support HSEQ team tasks as directed.

Support accounting operations across multiple entities by processing hire purchase repayments, allocating transactions, performing monthly reconciliations, assisting month-end close, maintaining audit-ready documentation, investigating discrepancies, and supporting audits.

Prepare and distribute finance reports, automate manual reporting and data extracts, standardize recurring reports and dashboards, document processes, support ad hoc reporting and finance improvement projects, and collaborate with finance staff to ensure seamless data integration.

Manage end-to-end AR and AP operations, coach and develop team leaders, ensure compliance, drive process improvements, generate performance reports, liaise with stakeholders, and maintain training, audits, and KPIs to meet program expectations.

Lead an accounts payable team managing AP end-to-end processes, reconciliations, cash flow reporting, month-end close, audits, escalation resolution, KPI tracking, process improvements, documentation, and cross-department coordination. Coach and develop staff and drive performance management.

Design and develop e-learning courses, storyboards, videos, and interactive modules using instructional design models (e.g., ADDIE). Collaborate with SMEs, produce multimedia assets, revise content from feedback, and ensure materials meet quality and organizational goals.

Support operations by processing and retrieving ticket orders across multiple platforms, coordinate with customer service and event teams to resolve order issues, handle administrative tasks including inventory tracking and report generation, escalate complex issues to team leaders, and promote OH&S compliance and proactive event prioritization.

Monitor and manage real-time contact center queues and agent states to meet service levels, optimize routing and staffing, analyze queue and historical data, recommend improvements, support WFM tools, and coordinate with operations to resolve incidents.

Cross-trained contact center/back-office agent handling job administration, quotes/pricing, product identification, case review, audits, and scheduling support. Work across multiple systems (CRM, email, chat), maintain accuracy, escalate issues, and help drive continuous improvement while supporting rotating day shifts within a Philippine Time coverage window.

Senior finance officer responsible for AP/AR, trust and general accounting for multiple owners corporations, levy and debt management, budgeting and financial reporting, GST/BAS lodgements, compliance with strata legislation, audits, bank reconciliations, and stakeholder liaison. Uses Excel and Microsoft products.

Monitor live and recorded agent interactions to ensure compliance with quality standards; perform evaluations, root-cause analysis, reporting, and coaching. Collaborate with Operations, Training, HR, and clients on calibrations, rollouts, process improvements, audits, and dispute resolution to improve agent performance and customer experience.

Provide accounting and administrative support for owners corporation (OC) operations: prepare monthly reports, GST/BAS, assist annual audits, manage debt collection, support budgets and compliance checks, maintain filing and OC platform documents, and perform ad-hoc administration.

Lead and manage Manila-based admin and finance teams delivering administrative, assistant, and financial support to Melbourne OC Managers. Ensure strict compliance with SOPs and the Owners Corporations Act 2006 (Vic), maintain data integrity in Urbanise/My Community Portal, perform quality checks, oversee accounts payable and levy processes, and report to Melbourne management on performance, risks and compliance.

Produce, distribute, and automate operational reports and dashboards for workforce planning. Analyze performance trends, ensure data accuracy, support ad hoc requests, and collaborate with WFM and operations to deliver actionable insights and continuous improvements.

Process daily banking deposits, post and allocate collections, generate invoices and credit memos, reconcile AR balances, investigate invoice/payment queries, maintain customer account data, contact clients to collect receivables, identify payment discrepancies and high‑risk customers, and support process and reporting improvements.

Lead analytics and operations initiatives for Customer Success: build dashboards and analyses, run cross-functional projects, identify risks and opportunities, and partner with leadership to improve processes, retention, and customer health.

Handle day-to-day consumer cases and calls, provide accurate information and first-time resolutions, educate consumers on legislation and credit reports, support stakeholders, and perform administrative tasks such as processing consumer report requests, amendments, and liaising with third parties while maintaining regulatory obligations.

Manage a portfolio of customers through onboarding, adoption, renewals, and growth. Act as trusted advisor, drive retention and upsell, forecast renewal pipeline, mitigate at-risk accounts, and document activity in Gainsight while collaborating cross-functionally to maximize customer ROI and satisfaction.

Monitor live and recorded agent interactions to ensure compliance and service quality; perform evaluations, coaching, calibration, and root-cause analysis; produce regular quality reports and corrective actions; liaise with Operations, Training, HR, and clients; facilitate QA rollouts, audits, and process improvements to drive KPI achievement and customer satisfaction.

Own a portfolio of customers from onboarding to renewal, drive retention and upsell, forecast pipeline, conduct account reviews, advocate for customers across Product/Sales/Engineering, and document activity in Gainsight to ensure ROI and satisfaction.