We have an exciting opportunity for a Regional Sales Supervisor to join our team at Mukuru. This position is responsible for generating sales through our agent army, marketing the enterprise and corporate products, and all other Mukuru products. This includes managing marketing collateral in-country, driving brand awareness, and growing transactions for our products. The Regional Sales Supervisor will report directly to the Country Manager and work closely with the operations team to ensure seamless execution and success in the region.
Duties and Responsibilities (include but not limited to):
Sales Strategy & Growth
- Identify and explore new opportunities for business expansion and customer acquisition within your assigned region.
- Monitor and analyze sales data to track progress towards targets and identify areas for improvement.
Customer Engagement
- Build and maintain positive relationships with potential and existing customers.
- Understand customer needs and provide tailored solutions using our range of products and services.
- Conduct product demonstrations and presentations to educate customers and generate interest.
- Address customer inquiries and resolve any issues promptly and effectively.
Sales Team Support & Leadership
- Supervise and mentor a team of sales agents and supervisors, providing guidance, training, and support.
- Conduct regular team meetings to review performance, share updates, and discuss strategies.
- Motivate and empower team members to achieve their sales targets and personal development goals.
- Collaborate with HR to address any personnel issues and ensure a positive working environment.
Agent Recruitment & Onboarding
- Facilitate the onboarding process for new agents, including training on products, systems, and company policies.
- Provide ongoing coaching and mentorship to new agents to ensure their success in the field.
- Monitor individual and team performance against established targets and key performance indicators (KPIs).
- Analyze sales data to identify trends, strengths, and weaknesses within the team.
Marketing & Promotional Activities
- Collaborate with the marketing team to plan and execute local marketing campaigns and promotions.
- Manage inventory of marketing materials and ensure adequate distribution to sales agents and locations.
- Coordinate local events or workshops to promote our products and generate leads.
Key Requirements
- Grade 12 or equivalent
- Bachelor’s degree or Advanced Diploma.
- 2 years of experience in sales.
- Knowledge of KYC guidelines.
- Knowledge of how to generate marketing collateral.
- Knowledge of Mukuru products and services.
- Knowledge of regulatory and operational context
- Knowledge of customer service
Additional Skills
- Initiative
- Results and goal orientation
- Conceptual abilities
- Teamwork
- Professional expertise
- Systematic approach
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
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