Exely is a global IT company specializing in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.
Are you passionate about maximizing hotel revenue and building strong relationships with clients? We are looking for a Regional Revenue Success Manager to join Exely. This is a pivotal role combining revenue consultancy with account management. You will be a trusted advisor helping hotels optimize their business model using our ecosystem.
Key Responsibilities:
- Strategic Oversight: Supervise and mentor regional Customer Success Managers, ensuring best practices in revenue growth are implemented across different territories.
- Performance Optimization: Analyze client performance data to identify revenue gaps and provide actionable growth strategies.
- Business Reviews: Lead Quarterly Business Reviews (QBRs) for key partners, focusing on ROI and long-term scaling.
- Revenue Advocacy: Proactively work with the client base to shift share to direct online sales and improve distribution strategies.
- Cross-functional Collaboration: Act as a bridge between clients and our Product team to voice feedback and shape new features.
- Market Presence: Represent Exely at industry events and contribute to proactive marketing activities to strengthen our brand authority.
Requirements
- Experience: 2-3+ years in Account Management, Revenue Management, or Customer Success within the HotelTech/OTA/Hospitality industry.
- Industry Knowledge: Good understanding of hotel revenue structures (distribution, pricing, ADR/RevPAR).
- Leadership Potential: Experience in mentoring, supervising, or leading a team (or a strong desire to move into a Lead role).
- Analytical Mindset: Comfortable with data (Excel, Power BI) but able to translate "dry numbers" into a compelling story for the client.
- Communication: Exceptional relationship-building skills; fluent in both English and Russian.
- Tech Savvy: Familiarity with CRM (Bitrix/Hubspot) and Helpdesk systems (Zendesk/Jira).
Benefits
- Competitive salary based on experience;
- Commissions depend on KPI performance;
- Medical Insurance after probation period;
- Laptop and headset for work.
- A dedicated mentor and constant support from an experienced manager.
- Online & offline camps, workshops, and gatherings.
- Networking opportunities with colleagues from all over the world.
Skills Required
- 2-3+ years in Account Management, Revenue Management, or Customer Success within the HotelTech/OTA/Hospitality industry.
- Good understanding of hotel revenue structures.
- Experience in mentoring or leading a team.
- Comfortable with data analysis.
- Exceptional relationship-building skills; fluent in English and Russian.
- Familiarity with CRM and Helpdesk systems.
What We Do
Welcome to Exely! We provide hoteliers with solutions that automate their hotel workflows and significantly minimize manual work. With Exely Suite, we can help you: Provide your guests with easy-to-use booking tools that will elevate their experience and foster loyalty. Increase your visibility and control over hotel occupancy, reputation, and profitability. Enhance the efficiency of your website by boosting conversions, average check, and average daily rate (ADR)
