We are seeking a Business Process Manager to drive scalable revenue growth, design and optimise commercial processes, and lead incentive programs. This role requires a highly analytical and execution-focused professional skilled in building structured, data-driven frameworks that deliver measurable commercial impact. You will collaborate cross-functionally with Sales, Analytics, Finance, and Regional Directors.
Key Responsibilities:
Override Incentive Management
- Design, implement, and manage override incentive programs to drive sales growth and ensure profitability.
- Continuously optimise and refine programs for competitiveness and cost-effectiveness.
- Develop structured governance for transparency, alignment, and performance tracking.
- Monitor, analyse, and adjust incentives to maximise ROI and revenue impact.
- Lead testing of different structures and scale successful models.
Payments Optimisation
- Develop and implement partner-level payment management frameworks (segmentation, rules, controls).
- Ensure accurate tracking of payment costs and fees.
- Identify and act on opportunities to optimise payment methods for better margin and revenue.
- Drive and monitor changes in payment terms in partnership with the commercial team.
- Improve processes to reduce manual work and errors.
- Collect and analyse feedback from partners to enhance payment solutions.
Operating Model & Process Governance
- Map and analyse end-to-end commercial processes, identifying gaps and bottlenecks.
- Design and implement improved operating models with clear roles, handovers, and service levels.
- Build documentation (playbooks, guidelines, checklists), including exception handling.
- Establish a single source of truth and governance for payouts and payments.
- Drive change adoption via training and process discipline.
- Set up automation and monitoring for critical failure points and ensure clear accountability.
Requirements
- 3–6 years of experience in project management, revenue growth, revenue operations, or business process optimization
- Ability to build, implement, and refine structured revenue-focused mechanisms
- Strong process design and execution skills; ability to manage multiple initiatives at scale
- Advanced skills in Excel / Google Sheets, and strong working knowledge of Tableau / Power BI
- Solid understanding of pricing, incentives, and partner engagement
- Strategic, results-driven mindset with high ownership
- Excellent stakeholder management, negotiation, and communication skills
- English proficiency at C1+ level or higher is a must
Benefits
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
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Skills Required
- 3-6 years of experience in project management, revenue growth, revenue operations, or business process optimization
- Ability to build, implement, and refine structured revenue-focused mechanisms
- Strong process design and execution skills; ability to manage multiple initiatives at scale
- Advanced skills in Excel / Google Sheets
- Strong working knowledge of Tableau / Power BI
- Solid understanding of pricing, incentives, and partner engagement
- Strategic, results-driven mindset with high ownership
- Excellent stakeholder management, negotiation, and communication skills
- English proficiency at C1+ level or higher
What We Do
Emerging Travel is an online travel group based in Delaware, USA. The company operates brands RateHawk, ZenHotels and RoundTrip in 180+ source markets. Our products help customers select and book all types of accommodation from over 1.7 m options in 220 countries. Our goal is to enable customers to plan all aspects of travel for work and for pleasure. Emerging Travel Group has been founded in 2010, and today employs more than 1 200 people across Europe, CIS, Middle East, and South Africa in roles ranging from product and business development to specialized multilingual customer support for all our customers, whether they are trade partners or individuals simply booking their hotels online. Our mission is to enrich everyone’s travel experience around the world through cutting edge technology and excellent customer service.
