We are growing! We are currently looking for an English/ Korean Speaker Operations & Community Associate on a Freelance base
*Fresh graduates are welcome to apply
Who we are
Founded in 2006, today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing
You will join a dynamic and fast-paced environment and work closely with our teams based worldwide. For this role, you will be responsible for the entire mission execution cycle of the Company’s designated area, handling fieldworks, pilots and more. The goal is the successful, timely and cost-effective execution of the local projects. Your daily tasks will involve:
- Recruit, train and certify a sufficient and adequate number of active Evaluators from our internal database for specific projects (by emails/phone calls)
- Manage the timely assignment and execution of the missions as per company standards, specific client requirements and project schedule/deadline.
- Coordinate and report project status to the Operations Manager or the Operations Team Lead.
Requirements
What you will bring along
This role requires strong interest and experience in project coordination and community management. You should also have the below:
- Excellent communication skills.
- Microsoft Office skills required.
- Excellent abilities in organizing and coordinating project activities.
- Positive and outgoing personality.
- Being resourceful, proactive, and having a problem-solving mindset.
- Ability to work independently, demonstrating self-motivation in managing tasks and projects
- Time management and planning/scheduling.
- Interpersonal skills- strong Customer-service orientation.
- Knowledge of the luxury industry is a plus.
- Fluency in Korean required, good command in English is appreciated.
If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.
To know more about us, please visit our website: https://www.cxg.com
Skills Required
- Excellent communication skills
- Microsoft Office skills
- Strong experience in project coordination and community management
- Excellent organization and coordination of project activities
- Positive and outgoing personality
- Resourceful and proactive problem-solving mindset
- Time management and planning skills
- Interpersonal skills and customer service orientation
- Fluency in Korean
- Good command in English
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. Previously, the business comprised three separate agencies: Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences. Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses. FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury. As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
