The Regional Relationship Manager oversees vendor relationships and customer portfolios, supporting negotiation strategies, conducting data analysis, and ensuring quality control in service delivery, while managing travel expectations of up to 40%.
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
Job Summary
The Regional Relationship Manager assists the department and leadership in achieving profitable business results through key KPI metrics. This role is responsible for the oversight of customer portfolio, vendors, and ensuring relationships are created and developed with our clients. This role also analyzes data used to align vendors in their geographic areas to reduce risk, and improve performance and profitability.
Responsibilities
· Develop negotiation strategies and participate in negotiations with vendors on price, delivery, terms, etc.
· Provide supporting data and analytics to ensure informed decisions are made when choosing vendors
· Conduct data analysis to support management of vendor base; provide in-depth vendor performance analysis
· Uncover/understand client objectives, challenges and needs by performing regular client needs assessments
· Proactively and reactively manage vendor relationships; leverage internal resources to enhance relationships
· Minimize cost and maximize value in the sourcing process via leveraging strategic sourcing, negotiations, etc.
· In project checks pre & post with focus on Quality Control.
· Assist Estimation and Project teams with any market issues as well as previewing front and back end projects when necessary.
· Interact cross-functionally with all other departments and serve as an effective and value-added service for the entire organization
· Handles moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership
· Perform work under general supervision; carefully reviews the details and accuracy of work performed
· Travel expected up to 40% of the time
· Performs ad-hoc projects and other duties as assigned
Role Specific Skills
· Computer Skills: Microsoft Word, Excel, PowerPoint,
· System Experience: Reno Walk, Scopesy, etc
Qualifications
Minimum Qualifications
· High School Diploma or greater
· 4 years of experience in Construction, Quality Control, Customer Service, or similar
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
