Regional PC Supply Chain Leader - ASPAC

Job Description SummaryThe PC Lifecycle service in ASPAC is a complex operation - with 5 lifecycle hubs (LCH) operated by Dell, and a portfolio of suppliers and service providers in the smaller, indirect countries. The largest LCH, although operated by Dell, is onsite in the GEHC facility in Bangalore – and needs close partnership with a GEHC leader. The role of the Regional PC Supply Chain Leader for ASPAC is to deliver an optimized PC supply chain service that meets users’ expectations, whilst managing cost effectively.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

In this role, you will:

• Produce a forecast for the demand of PCs in region, based on in-fleet age, catalog and agreed policy. 

• Work with Dell and GlobalServe to ensure stock levels at the LCHs and warehouses in region are optimised to meet timely demand, without creating surplus stock adding to costs.

• Submit PC bulk orders for stock or major onsite projects or refreshes.

• Work with the Finance team to ensure an alignment of POs, invoices and payments to meet financial targets.

• Develop and leverage a process to chase users to ensure the return of unwanted PCs as part of company exit or refresh.

• As part of the interfaces and transfer processes – ensure there is a high level of reconciliation between the GEHC ServiceNow and vendors’ systems for data and transaction records.

• Own service level management for meeting delivery expectations, and hold vendors accountable for achieving SLAs.

• Partner with Dell during the transition of PC models - to minimise impact to PC delivery and catalog alignment.

• Drive service improvement in region, including scope changes with the vendor such as processes or responsibilities.

• Act as an escalation point in region for any user that has queries of concerns with the lifecycle of their PC.

• Expand scope and involvement to solve operational challenges at a global level as needed.

• Drive initiatives across the service tower – focussing on key priorities such as cost optimisation and user experience.

Required Qualifications

• Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with a minimum of 15 years+ of experience
• This role requires significant experience in the Digital Technology & Lifecycle Operations. Knowledge level is comparable to a Master's degree from an accredited university or college.

Desired Characteristics

• Excellent oral and written communication skills.
• Very Good interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.

Leadership:

• Demonstrated working knowledge of internal organization
• Foresee obstacles, identify workarounds, leverage resources, rally teammates.
• Demonstrated ability to work with and/or lead blended teams, including 3rd party partners and customer personnel.
• Demonstrated Change Management /Acceleration capabilities
• Strong interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence across all organizational levels
• Proven analytical and problem resolution skills
• Ability to influence and build consensus with global teams and leadership
• Demonstrated ability to lead and mentor engineering teams in cloud technologies and microservices.
• Effective communication and collaboration skills, with experience working closely with cross-functional teams.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information