Regional Ops Manager - Lyons, Illinois (53296)

Performance Home Medical, established in 1995, is dedicated to enhancing lives through trusted respiratory and sleep therapy solutions. Our concierge-level care ensures every patient receives the support needed to breathe and sleep with comfort and confidence.

Performance Home Medical operates 24 branches across Washington, Oregon, Idaho, and Texas. As we continue to grow nationwide, we are excited to announce an opportunity for a Regional Manager to join our team. This role requires on-site presence and offers a dynamic, collaborative work environment within De Novo and acquisition markets.

POSITION SUMMARY: 

The Regional Manager for Respiratory Service Operations is responsible for leading, scaling, and optimizing respiratory services across assigned markets. This role plays a pivotal part in launching De Novo operations, establishing new markets, and integrating acquired partners into a standardized shared‑services operating model. The Regional Manager ensures operational consistency, clinical quality, regulatory compliance, and strong financial performance while fostering a culture of service excellence.

KEY RESPONSIBILITIES:

De Novo Market Development

• Lead operational launch and ramp‑up of respiratory service sites in new markets.
• Conduct market assessments, resource planning, and staffing strategies to support sustainable service expansion.
• Develop and implement operational workflows aligned with the organization’s shared‑services model.
• Establish local relationships with referral sources, clinical partners, and community stakeholders.

Acquisition Integration & Partner Management

• Serve as the primary operations leader for integrating newly acquired respiratory service partners.
• Conduct operational due‑diligence assessments, identifying gaps, risks, and integration needs.
• Create onboarding and transition plans to align acquired entities with corporate policies, compliance standards, and technology platforms.
• Partner with finance, HR, IT, and clinical operations to drive seamless integration and experience for providers, staff, and patients.
• Build and maintain strong relationships with partner leadership teams throughout the integration process.

Operational Leadership

• Oversee daily operations across the region, ensuring quality of care, patient satisfaction, workforce effectiveness, and regulatory adherence.
• Monitor KPIs and operational performance metrics (productivity, timeliness, quality, utilization, compliance, etc.).
• Implement continuous improvement practices to enhance efficiency, service delivery, and cost management.
• Manage regional budgets, forecasting, and resource allocation.
• Ensure compliance with all state and federal respiratory therapy regulations, documentation requirements, and accreditation standards.

Team Leadership & Development

• Recruit, develop, and lead high-performing regional teams—including respiratory therapists, operations staff, and market supervisors.
• Coach local leaders on operational discipline, performance management, and patient‑centric service delivery.
• Promote a culture of accountability, collaboration, and clinical quality.

Cross‑Functional Collaboration

• Work closely with Shared Services (RCM, Customer Service, Supply Chain, Clinical Operations, HR, etc.) to support consistent operational execution.
• Partner with business development teams to evaluate new acquisition or market opportunities.
• Collaborate with compliance and quality teams to maintain safe, compliant operations.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 Required Skills:

• Bachelor’s degree in Healthcare Administration, Business, Respiratory Therapy, or related field (or equivalent experience).
• 5+ years of operations leadership experience in respiratory services, home medical equipment (HME), DME/RT, post‑acute care, or related healthcare environment.
• Experience with Brightree and Nikko cloud‑based software platform for HME/DME
• Branch, Multi‑site or regional operations management experience.
• Demonstrated experience leading market launches, business expansion, and pre and post-acquisition integration.
• Strong understanding of respiratory therapy modalities, regulatory requirements, and clinical operations.
• Proven ability to lead and develop teams across dispersed geographies.
• Strong analytical, financial, and operational problem‑solving skills.
• Excellent communication, relationship‑building, and change‑management capabilities.

Preferred Skills:

• Significant experience managing RT operations.
• Experience integrating acquired sites into centralized/shared‑services models.
• Prior experience with technology implementations, EMR/operational systems transitions, or workflow redesign.

Competencies

• Strategic thinking and operational execution
• Relationship and partner management
• Change leadership and integration planning
• Data‑driven decision making
• Financial acumen
• Talent development
• Patient‑centered mindset

Working Conditions

• Regional travel up to 50–70%, depending on market size and integration activity.
• Hybrid and on‑site presence required in De Novo and acquisition markets.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.