Regional Operations Director

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Reporting to the Divisional Vice President, the Regional Operations Director (ROD) is responsible for overseeing the Operations team for a specific region to ensure efficiency and effectiveness and execute the strategic vision of the Senior Leadership Team. RODs foster long term relationships by delivering operational excellence to meet client and customer needs. Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment. The ROD also provides direction and expertise to the district by promoting corporate strategies and best practices aligned with our Vision and Values.
This role holds expansive responsibilities for the performance of multiple contracts across their region. The key areas they are responsible for include:

Financial Responsibilities: 

• Full P&L responsibility for the sites and locations in their region.
• Develops plans and budgets to meet financial targets.
• Establish clear business goals and financial targets with the Manager of each location.
• Identify opportunities and best practices to improve profitability of locations.
• Accountable for key financial and performance measures including cost control, EBITDA, and customer ratings scores.

Contract Management:

• Leads every aspect of services and operations
• Understands contractual terms and conditions
• Negotiates agreements that are mutually satisfying

Client Relationships

• Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology
• Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
• Establishes and maintains a professional, trusting and positive working relationship with clients
• Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)

People Management

• Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met
• Develops and facilitates developmental experiences for effective job performance
• Ensures Dexterra People have clarity of Vision and live our Values in the delivery of high quality services
• Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People or Subcontractors
• Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan
• Provides immediate performance recognition and feedback and as per Performance Discussion Cycle

Sales and Growth:

• Identifies new opportunities to market and sell new products and services within existing clients or to new clients.
• Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process
• Stays abreast of trends in Client environments, economic and competitive forces, managing the Value Gap

Operational Expertise

• Promotes and develops a positive health and safety culture and demonstrates visible health, safety and environmental leadership
• Oversees management team to ensure strength of operations utilizing quality checks and other methods
• Uses functional knowledge to advance Dexterra interests and provide expertise to the client organization
• Inputs to and is accountable for annual budgets and review of P&L statements to meet account, division and company objectives
• Financial management responsibilities include use of standards, variance analysis with key consideration for margins, productivity, capital and accounts receivables
• Ensures accounts manage worker’s compensation matters efficiently
• Ensures that health, safety and environment management systems are implemented for the prevention, in so far as is reasonably practicable, of all injury, illness to employees and other persons, damage to assets, infrastructure and the environment
• Ensures that all accounts comply with legislative, regulatory and code requirements

Managing Key Events

• Stays up-to-date on key events such as account openings, client changes, management changes, crisis management, account closings and major client events that affect Dexterra and the client organization
• Considers the impact of events and can best plan and implement activities to best position Dexterra to achieve a competitive business strategy

WHATS IN IT FOR YOU? 

• Occasional travel for training, vendor reviews or business requirements.
• A remote work model.
• A team focused on safety, service quality, and operational execution.
• Comprehensive U.S. health and welfare benefits are available through employee-paid or employee-contributory plans, with enrollment options based on individual and family coverage needs
• 401K Plan – Offered with automatic Enrollment and discretionary Company matching contribution

QUALIFICATIONS

• Minimum of 6 years of management experience leading a team that provides either hard (HVAC, Mechanical) or soft (cleaning, janitorial) facility management services
• Post-Secondary Education in Management or Business-related degree.
• Excellent communication and presentation skills (oral and written) 
• Proven ability to lead others by demonstrating empathy, open-mindedness and respect 
• Ability to maintain excellent relations with People – employees, client and customers 
• Familiar with health, safety and environmental management systems 
• Strong problem solving and organization skills 
• Intermediate level expertise with Word, Excel and Outlook 
• Ability to travel between sites on demand, travel is required approximately 50% of the time and may change based on operational requirements

KEY MEMBERS OF YOUR COMMUNITY: 

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.