Regional Operations Center Representative - Rochester

A dedicated worker with strong technical skills. Adaptable in quickly changing environments and a reliable team player. If this sounds like you, then Regional Operations Center (ROC) Specialist may be the role for you.
BE A PART OF THE CONNECTION
At Spectrum, we ensure the delivery of our internet services to more than 32 million customers nationwide. As a ROC Specialist, you will be using national tools and processes to provide 24/7 incident management to our vast hybrid-fiber coaxial plant network. You will be monitoring plant performance for optimal service delivery to our valued customers. Whether it be dispatching maintenance teams to fix outages or finding impairments, your work will be directly helping our customers get back online and enjoy using our services.
WHAT OUR ROC SPECIALISTS ENJOY MOST

• A supportive work environment with helpful team members
• The knowledge of ultimately helping customers
• Being able to rely on team members for whatever arises
• A fast-paced environment
• An open communication flow between peer organizations

Being able to rely on your team and their ability to rely on you builds the relationship needed to ensure our network is working optimally. By monitoring operating areas and managing incidents, you will be strengthening the connection between Spectrum services and our customers.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience: Cable/telecommunications experience such as Field Operations or Maintenance Tech of at least 1 year; Dispatch, Call Center Tier or help desk support experience of at least 1 year
• Technical Skills: A solid understanding of Hybrid Fiber Coaxial (HFC) network concepts, DOCSIS, end-user support principles; ability to use tools to effectively troubleshoot basic HFC related issues
• Skills: Strong communication, adaptable, quick learner
• Abilities: Troubleshooting, problem solving, works well on teams
• Schedule: Must be able to work all shifts including evenings, weekends and some holidays

Preferred Qualifications

• Two-year degree or certificate telecommunications or IT emphasis
• Previous experience working in a fast-paced, customer based environment

SPECTRUM CONNECTS YOU TO MORE

• DynamicGrowth: With opportunities to develop your career from ROC Specialist I to ROC Specialist III, your talent and abilities will grow tremendously
• Job Perks: Great benefits, thorough training and salary increases as you progress in your career
• Competitive Pay: Generous starting salary
• Total Rewards:

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ENO170 2024-39206 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between
$20.00 and $29.15. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.